The value of this hotel is outstanding, and it is very clean, however, the decor is quite tired. I was puzzled as to why the toilet roll holder within the bedroom bathrooms is like a toilet roll holder you would find in a public toilet?! Unfortunately there didn't appear to be a lift at this hotel. I'm currenly pregnant, and when I checked in I wasn't offered any assistance with my luggage, and as a consequence had to lug my suitcase up a flight of stairs. To check out, if you want to check out before 8.30 the following morning you are requested to pay for your bill the night before, however when I say requested, there is a sign by reception, which if you miss, you could fall into difficulties. The staff within the restaurant and bar were incredibly friendly and couldn't be more helpful.
- Pentland Hotel Thurso
