We had a room in the annexe, which as has been previously mentioned was very damp. The grout in the bathroom tiles was black with damp and the room was very cold with a musty smell. The walls were thin and we could hear the people next door talking, coughing, etc, hence a very bad night's sleep. On the positive side, the staff were very friendly and helpful and the food was reasonable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2011
Thank you for your review and bringing matters to our attention, we would like to first apologise that your stay with us was unsatisfactory. We have taken your comments on board and are in the process of rectifying the afor mentioned problems. If the problems had been brought to our attention sooner we would have done our very best to make you comfortable.
Staff at The Castle Arms Hotel strive to make guests feel welcome and as comfortable as possible during their stay with a professional but freindly manner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC