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Etap Hotel Glasgow – reviews, photos

2a Springfield Quay, Glasgow G5 8NP, Scotland
Hotel amenities
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Rooms from £32 per night
Etap Hotel Glasgow
Ranked #69 of 112 hotels in Glasgow
3.5 of 5 stars 308 Reviews
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308 reviews from our community

What travellers say about this hotel
  • Car park(14)
  • Good value(13)
  • FREE parking(9)
  • Double beds(6)
  • Very basic(4)
  • Very clean(4)
  • Reception area(3)
  • Cigarette smoke(3)
  • Bowling alley(3)
  • Several times(3)
Traveller rating
    69
    104
    61
    36
    38
Only show reviews for Family (38) | Couples (116) | Business (35)
Date Rating
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Horrible.”
1 of 5 stars Reviewed 13 February 2012

My boyfriend and I stayed here for a night while we were in Glasgow to see a band.
We paid £57 (including two "breakfasts"!).

Personally I think the cost was way to high since this is classed as a hotel not a hostel. I have stayed in a privated roomed hostel in the centre of Edinburgh for £16 and it was much cleaner and of better quality & experience than this. I assume they call it a hotel so they can charge more.

The hotel is on top of a car park so you have to go in the lift through what looked like a service entrance to the 6th floor to check-in. Where there was a high pitched alarm ringing the whole time. The staff were ok but not exactly friendly and some of them looked at you like you shouldn't be there.

The room was ok in size but it had nothing in it & it wasn't that clean. There's not even a proper bathroom since the shower, toilet and sink are all separate in the room. The shower has a semi-see through glass door, with no where private from the rest of the room to change/dry outside of the shower which wasn't really an issue for us since were a couple but I could imagine it becoming an issue if you stayed with friends/relatives. The shower also steamed up loads and it and therefore the whole room itself steamed up as well. There was a fan but it didn't seem to work.
The sink is also in the room itself and the toilet is in a tiny cupboard type room.

Since the shower isn't in a bathroom the flooring (which was dirty) was made of lino and there was no bathmat so the floor got wet as soon as you stepped out of the shower. I've never had a shower where you still don't feel clean afterwards! We were also only given 2 tiny towels and a tiny bar of soap.

The bed was really uncomfy it was pretty much just a piece of foam mattress on a block of wood with two very thin pillows. There was a tv but the picture was really bad. There was a hook with 4 hangers but aside from that no where to store your clothes so you couldn't unpack as there's no where to put your stuff. The only surface was a tiny desk. The only two plug sockets were no where near the mirror so if you wanted to do your hair etc it's not possible.

The hotel seemed to be mostly filled with young drunk people that were just shouting and wandering around in the reception, the lifts and the outside area and this was only at about 7pm. I completely understand the other comments that say it was more like a youth hostel than a hotel! The staff didn't seem at all bothered by this.

We didn't really sleep well when we returned to our room at about 1-2am as we were awoken by people slamming doors and shouting down the corridor. I also noticed that if there was any trouble or you needed to complain in the night there was no phone so you'd have to go down to the reception yourself which isn't the safest.

In the morning we went down for breakfast and the lifts were horrible. There was something smeared all over the mirror in the lift which I really don't want to know what it was!

The breakfast which we paid £3.75 each for I really wouldn't class as a breakfast. There were bits of really thin bread which were pretty much all stale, they could be toasted but the toaster barely did anything at all. There was also some really squashed cold croissants, cereal and some suspicious looking fruit salad type thing.

The fruit juice machine was all sticky and broken and sprayed it everywhere when you poured it and the hot drinks machine didn't make tea only warm water which you could add a tea bag too but there was no milk. There was other food & drink crisps etc available but it all had to be paid for. There was also not kettle in the room so if you wanted a drink outside of breakfast hours you had to pay £1.20 for it out the machine.

The hotel takes about a 30 minute walk to get to the city centre but I personally wouldn't want to walk it seeing as you have to go past boarded up buildings and massive barbed wire fences! The taxt however only cost about £4-7 which was probably the only high point of this hotel! Outside there are the usual Frankie & Bennies, Chiquittos, Nandos etc and also a bowling alley and cinema but the whole area looked a bit of a dump.

I'm not really fussy when it comes to hotels as long as they are clean, safe and comfortable and this was none of the above. I really wouldn't recommend staying here as for the same price or an extra £10 i'm sure you could get a proper hotel. Neither of us will be back.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask F-M-Aberdeen about Etap Hotel Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire Inglis, General Manager at Etap Hotel Glasgow, responded to this review
15 February 2012
Thank you for leaving your feedback on TripAdvisor. I am sorry our hotel did not meet your expectations.

We have accessible rooms available with a walk in shower and larger bathroom if more privacy and space is required. I apologise for the cleanliness of your room and I will pass your comments on to our Head Housekeeper. As we are a low cost Hotel we provide towels, cups and soap in our rooms. Our contact details are on the back of every door in our bedrooms should guests require to contact us.

Thank you again for your feedback and I hope to welcome you back in the near future.

Kind regards

Claire Inglis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buxton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“basic but good”
4 of 5 stars Reviewed 13 February 2012

this hotel is cheap and cheerful !! the rooms were good -last night spoilt by very noisy guests but not hotels fault . would stay again

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask fiona190756 about Etap Hotel Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Etap rocks”
5 of 5 stars Reviewed 9 February 2012 via mobile
1
person found this review helpful

Stayed in this hotel at the end of January , as anyone would do I read the review and thought OMG ... The bad reviews on here are all rubbish , room was clean loads parking and loads of places 2 eat on ur doorstep

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mzmagpie about Etap Hotel Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire Inglis, General Manager at Etap Hotel Glasgow, responded to this review
17 February 2012
Thank you for leaving your wonderful feedback about the Etap Hotel Glasgow on Tripadvisor.

I am extremely delighted you think we rock!!!! We certainly do!!!

We hope to welcome you back to stay in the near future.

Kind regards

Claire Inglis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice room but hotel more like a youth camp!”
3 of 5 stars Reviewed 9 February 2012 via mobile

I stayed here with 2 friends at the start of the month for a night out in glasgow! The hotel is in a good location and has plenty free parking however the experience from there to the room isnt very good! There are a lot of youngsters-mostly drunk-outside, in the lifts and the corriders! There are also quite a few weirdos hanging about outside, which being 3 girls didnt feel very safe! The staff were very nice and friendly but didnt seem to react or be bothered by some of the guests behaviour! The rooms themselves were a good size and clean-apart from the curly hair in the shower! Eeewwww! Haha when we came back to the hotel about 4am there is no security, as long as one person has a room key people can get in and out as they please! Drunk youngsters in the lifts and the corridors! The room itself is good value for money for somewhere to sleep after a night out! Also i saw the signs in the rooms say strictly guests only to stay but the girl that got in the lift in the morning was deff not a guest, last nights clothes, sneaking out early! Overall staff and rooms nice, just not the whole atmosphere of the place! Maybe i expected too much for my money but i was disappointed after reading good reviews!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Smokeythebandit about Etap Hotel Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire Inglis, General Manager at Etap Hotel Glasgow, responded to this review
17 February 2012
Thank you for leaving your feedback on TripAdvisor. I am sorry our hotel did not meet your expectations.

We have accessible rooms available with a walk in shower and larger bathroom.

I was pleased you found our location handy, Hotel clean and yes we do have plenty of free parking.

Thank you again for your feedback and I hope to welcome you back in the near future.

Kind regards

Claire Inglis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
donegal
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“GLORIFIED HOSTEL”
2 of 5 stars Reviewed 8 February 2012

Stayed here for one night in Jan of this year,
Bed was very uncomfortable and didn’t like the bathroom set up, was more like a caravan. On the up side it was clean and very handy to the food emporium, casino, cinema and bowling ally just outside. It also has plenty of parking.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by johnhegDonegal for Glasgow
Ask johnhegDonegal about Etap Hotel Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire Inglis, General Manager at Etap Hotel Glasgow, responded to this review
9 February 2012
Thank you for leaving your feedback on TripAdvisor. I am sorry our hotel did not meet your expectations.

We have accessible rooms available with a walk in shower and larger bathroom.

I was pleased you found our location handy, Hotel clean and yes we do have plenty of free parking.

Thank you again for your feedback and I hope to welcome you back in the near future.

Kind regards

Claire Inglis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Etap Hotel Glasgow

  • Etap Glasgow
Address: 2a Springfield Quay, Glasgow G5 8NP, Scotland
Price range (per night):* INR2,787 - 5,350

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