Unfortunately I didn't check the reviews here before booking at another site...
I was informed that they were double-booked, that my booking had been cancelled, and it was up to me to see about getting the refund. No help whatsoever in getting contact details for who to call.
When I mentioned I would be reviewing my experience and that it seemed that 'double booking' seemed to happen a lot at his hotel, the manager's response was 'Are you threatening me?' - laughable!!
Unbelievable customer service.
Although I often pass through Glasgow, I will never consider this place again.
