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Hillhead Hotel – reviews, photos

32 Cecil Street, Glasgow G12 8RJ, Scotland
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Ranked #101 of 112 hotels in Glasgow
2.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveller rating
    2
    0
    2
    5
    13
Date Rating
London
1 review
1 helpful vote 1 helpful vote
“Definitely my worst hotel ever”
1 of 5 stars Reviewed 6 March 2009
1
person found this review helpful

My bad experiences with this hotel began with the rude greeting from the owner / manageress and a demand for cash in advance. Now I understand why. Who would pay afterwards? The car park proved to be 150 yards drive away round three sides of the block, and 150 yards walk back - but don't waste your time, it is on such a steep cambered slope you probably need a camel to park there. I couldn't (scraping my exhaust as I tried from 5 different angles, both forwards and backwards). On explaining this to the manageress I was told in no uncertain terms what a bad driver I was. I had to find street parking 300 yards away, where I needed to move my car at 8.30am. I was booked for a number of nights, and had only paid cash (all I had) for one night. When I told the manageress that due to the parking situation I would not be staying for the other nights, she said she would charge me for them anyway. She then used my credit card number, without my permission, to extract the money from my account, for the remaining nights. My wife and I left that evening; I would rather have slept in the local park.

  • Stayed August 2008, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask kilarrow about Hillhead Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“spend your money else where”
2 of 5 stars Reviewed 4 February 2009
1
person found this review helpful

Room rate is cheap so I did not expect much. My room is at the top floor. I can say it is relatively clean. Bathroom is small. The sink sits next to the bed and it is very tacky to me.

Different ladies take care of the breakfast. One lady is very generous and gives enough food: egg, bacon, toast etc. Some are not quite.

The smell of the building turns a lot of people away and I aggree with that.

The building has a leaking problem during rain. The room under my room has a leakage and the manager came and asked me if I had the same problem.

Overall if you want a really cheap room and don't care about any service / quality, go ahead. Otherwise....

  • Stayed September 2008, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Miyoch about Hillhead Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Hell on the top of the hill”
1 of 5 stars Reviewed 1 December 2008
1
person found this review helpful

Sooooooo.....

The Welcome:
we arrived to 'warm, receptive, personal' door, the female who answered it was slightly less desirable, not a hello or welcome just a '£80 now and that will be £5 extra for using your card'. Delightful: ).......
The Room:
We entered the 'SMELL HOLE', where do i start, the cups were filthy, the room was dirty, the bed was slightly smelly, the TV (Shite), overall a disgrace, i was un happy about getting into the bed, spraying it with perfume to mask the aroma!!!
The Breakfast:
Well we got a 'hello' at least, then we drank the cheap orange juice, the cold tea, the microwaved egg and sausauge (if you could call it that), the 'toast' (cold slighlty warmed bread) (ALL QUITE CLEARLY TESCO VALUE!!).
The car park:
We were not directed to it, only asking on a friday as we required a permit to be able to leave the car for the day.Without considering any alternatives and the possible damage the carpark COULD has caused my poor car we headed up the cobbled street, the the sound of a large bang!!!panic set in that a tyre had exploded, but thankfully not!!!i then reved the engine to such levels i feared for mine and my friends safety as we appreoached the most ridiculous steep hill i have ever attempted the drive up..........Phew we make it to the top only to be SHOUTED at the manageress 'MOVE YOUR CAR AROUND' HMMMM there was no where to go, so i turned it and we ran!!!!!On attempting to exit the carpark the following day....it was quite clear that without careful precision driving the front bumper would have been left in glasgow!!!!!!DO NOT ATTEMPT IT IF YOU WANT AN INTACT CAR!!!!!
The Departure:
After we politely said, thank you, grateful to be heading home, we were greated with a 'hmmmmm' and a slamming of the door behind us!!!what a delightful young lady, she is truly qualified in customer services!

Welcome to Glasgow!!!!!!!!!!

  • Liked — Leaving!!!!after the horrendous experience of getting my car out of the car park safely
  • Disliked — Manageress!!!!!incredibly RUDE!!!
  • Stayed November 2008, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask littlephil about Hillhead Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland5
1 review
1 helpful vote 1 helpful vote
“Never again!!!!”
1 of 5 stars Reviewed 10 November 2008
1
person found this review helpful

Faulty Towers indeed! We only stayed at this B&B for one night, but really I would rather have slept in my car, then possibly I would have not received a parking fine either and would have somehow managed a better sleep!

After finding the B&B, which was a bit of a nightmare, we arrived and our money was taken right away, we got our key and that was it. Not really a welcoming reception! The bed had been a bit better, we'd have gotten a decent sleep, but hardly slept a wink all night, the pillow was the worst, and no extra pillows in the room, plus with the sink next to the bed, not my ideal B&B room! The bathroom floor looked like it was ready to cave in. Think this B&B would more suit backpackers, but I'm sure you could find a more accommodating travel inn in the city centre for the same price. We never even had breakfast the next morning, we were that tired, so we got up and left! Finding a parking fine on my windscreen the next morning was the icing on the cake, I was told about the car park to the rear of the B&B, which we walked round to find, but could see no sign for it, so the landlady told me I could park on the street, parking was free after 5pm (we paid until 6pm) until the next morning, and I pressume she'd have known until which time in the morning, so I never went back down to put a ticket on the car, there for I was given a parking fine at 08:36am, how convenient!

Would not stay here again, I don't know why we never booked a travel inn, reckon we'd have got one in the city centre for the same price, if not cheaper!!

Be warned folks, I really wish I had taken more note on the reviews I had read before even booking this place!!!

  • Liked — Nothing
  • Disliked — The unfriendliness
  • Stayed November 2008, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Scotland5 about Hillhead Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london, england
1 review
“House of hell”
1 of 5 stars Reviewed 13 October 2008

Well, where do I start.
I booked for a double room with en suite, and what I got was a room with a shower door that didn't open fully, a hole in the floor next to the door, 2 out of 3 bulbs were out on the ceiling light, a bed that looked more like a slightly larger single bed, dirty carpet, broken chair, crap little tv with poor reception, a kettle with a lead far too short and could cause a serious hazard, and the ultimate in bad hygiene - a sink not in the tiny 'en suite' but in the bedroom.
When it was time for breakfast, I asked for my scrambled eggs slightly under done, it was micro waved to a dry substance only resembling clumps of sand. The bacon was cheap cuts, baked beans were cheap and few, toast was that cheap budget price bread with no taste and nutrient value.
I should have checked this site out first, but like a fool I looked at the highly impressive photo gallery - again a big laugh on that front, because a wide angle lense can make a matchbox look like a football stadium.
I positively and highly recommend you stay in a shop doorway than stay in this hotel, and I am not joking either. I payed £56 for one night in hell - never again!!

  • Liked — leaving from the front door
  • Disliked — everything you could possibly imagine in a 'faulty towers' hotel
  • Stayed October 2008, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Hillhead Hotel Also Known As

  • Hillhead Hotel Glasgow
Address: 32 Cecil Street, Glasgow G12 8RJ, Scotland

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