stayed at the townhouse as a birthday treat from my husband and son.the first room we had number 6 was not very clean the drawers had crushed quavers in with sweet papers and an empty can.the sink had a big strand of hair still in it and it was not one of ours as we all have short hair.went to reception to complain so he moved us down stairs to room 4.that was the worst hotel room i have ever stayed in,and i have stayed in plenty.the dark blue carpet had never been hovered,there was toe nails all over it,and the dust was unbelieveable.the shower was very dirty,the only thing i could say it had clean towels.the white covers even had stains on.i cannot say any more about this place,as there is so much to tell.but i would not recommend this place to my worst enemy.

Well, first up, the room was on the top floor - I think #7. I believe that the other rooms were ok (but I can't vouch for it). I can say that our room was very grubby (mould, stains, loose plaster) - 'tired' is the word I used when I complained to the manager. I was told that the room had been scheduled for redecoration but that the owner continued to take bookings for it. I'll just point out that the breakfast we had was acceptable.

On my return home (to the south of Scotland) I wrote to VisitScotland.com (the tourist board) to complain and they put me in direct contact with the hotel. That's when it got weird! I was told that my car had broken down and that the staff assisted me in jump-starting it. My wife had also been served with tea, shortbread and comforting words whilst the AA were attending to my car. Absolute tosh! Thing is, they prefaced the email by saying, along the lines of, 'we take great personal care in all our guests stay...' so to admit that they'd got us mixed up with other guests would have left egg on their face. So they didn't. Instead they insisted, by emails and phonecalls, that my car HAD broken down etc. etc. The complaint about the quality of the room was lost way back. A very surreal experience indeed. Bottom line: if you're going to let a room that you admit is sub-standard you should not charge full-whack. That was my issue. (If the management say anything, they didn't offer me a complimentary stay - and I wouldn't have taken them up on it.)

By all means, stay there if you must (I am not recommending it), but try to see the rooms first - and whatever you do, don't complain!

I like to patronise independent hotels wherever possible, but this has left a nasty - though amuzing - taste in my mouth. I'll be staying in the Carlton George when next I'm in Gasgow.

My family and I stayed here for one night on our way up to the Highland Games. It was in a nice area and the family suite was wonderful and suited our needs. However, the person who checked us in wasn't very friendly and didn't want to be bothered. We were pretty much left on our own to find everything.

We were told to fill out our breakfast requirements and turn the form in to the front desk, which we did. When we went down for breakfast the next morning, they had not prepared ANY of the hot dishes we requested. We were given toast and cereal.

The tiles in the bathroom were coming up and needed to be replaced.

I would only recommend this hotel for a short stay.

How did you actually book the reservation? After the initial contact, the B&B refuses to answer emails or confirm the reservation. They took my credit card information but refuse to confirm the reservation. Will we have a place to stay? Have they gone on holiday, shut down, been closed by the Scottish Tourist board?