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BEST WESTERN Glasgow City Hotel – reviews, photos

27 Elmbank Street | Lanarkshire, Glasgow G2 4PB, Scotland
Hotel amenities
BEST WESTERN Glasgow City Hotel
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10 traveller photos
Ranked #68 of 112 hotels in Glasgow
3.5 of 5 stars 100 Reviews
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100 reviews from our community

What travellers say about this hotel
  • “Friendly and helpful” (6)
  • “Sauchiehall street” (6)
  • “Good location” (4)
  • “Would definitely stay” (4)
  • “HOT WATER” (3)
  • “Ground floor” (3)
Traveller rating
    16
    28
    30
    18
    8
Only show reviews for Family (12) | Couples (38) | Business (22)
Date Rating
norn iron
2 reviews
Reviews in 2 cities Reviews in 2 cities
“GOOD ENOUGH”
4 of 5 stars Reviewed 14 February 2012

My husband & I stayed here last weekend, the room was very spacious, lovely ensuite, very clean! We also got clean towels on the saturday;-) The staff at reception were very helpful check-in wasnt until 2pm & we had arrived at before 1pm & the receptionist said our room was ready, no problems..
The breakfast was good enough, with a great variety& plenty! although no boiled or fried eggs! just scrambled.
On check out the staff took our cases & came them for us behind reception, again not a problem for them, & explained where we would get the bus to take us back to the airport, nothing was to much of a problem.
My only complaintant well its not even a complaint was there was no place you could get a drink even off coffee, coke so sit & relax, yes there was a residents lounge & maybe you could order from reception i dont know nor did we ask, but it wasnt in info in room.
If in Glasgow again YES i WOULD STAY as its very close to everything, all within walking distance!

Room Tip: We were in room 002 very spacious & it was beside Breakfast room although one of the mornings i...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask loppylouni about BEST WESTERN Glasgow City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prestonpans, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“A mixed bag...”
3 of 5 stars Reviewed 7 February 2012

I spent one night in the Best Western Glasgow City Hotel and there are a few positive and a few quite negative aspects.

Positive:
- very friendly service at the check-in desk
- lovely decent-sized room
- room and bathroom spotless

Negative:
- the radiator did not work. I tried turning the knob in either direction, waited, nothing. Ice cold.
- the heated towel rail in the bathroom did not work. It was too cold in the morning for me to take a shower and that says a lot!
- the window was quite old and I had to stack a few pillows against it to stop the drafts!

  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MachairOrchid about BEST WESTERN Glasgow City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGCH, Operations Manager at BEST WESTERN Glasgow City Hotel, responded to this review
9 February 2012
Dear Review,
Thank you for taking time to review the hotel.
On behalf of our entire team, I would like to thank you for your positive comments about the hotel.
I’m glad to read that you found the hotel in a suitable location for your needs. I apologise that the radiator and the towel rail in the bathroom did not work. I’m looking into this and getting them fixed. We are always seeking feedback to improve our customer experience and I would be delighted to hear from you with more details about what room you were in so that we can make sure that all these issues are rectified. Please do not hesitate to contact me directly should you wish to discuss your stay in further detail. I can be contact on 0044 141 227 2772 or via e-mail at manager@cityhotelsglasgow.co.uk

Best Wishes
Ivan Mulholland
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Not upmarket but ok”
3 of 5 stars Reviewed 26 January 2012

Hotel is close to charing cross rail station, and to the shopping / restaurant areas. Friendly and professional staff. Nice breakfast. Reasonably priced.
The room was small but as I was travelling alone that was ok - a problem was the very low light levels - I found it too dark to read a newspaper even with all the lights on. Window was too high to see out of. Nice bathroom but the fan was noisy and one of the taps was not secured so swivelled on its mount each time I used it.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Donnold about BEST WESTERN Glasgow City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Could have been better stayed here before and has always been good but slipped back this time”
3 of 5 stars Reviewed 24 January 2012

Requested to be booked in here by my company as I have stayed here before on a number of occasions.I have always been pleased and my expectations were always over achieved by this hotel. This time however not so good, no drinking water in room tv not working because of no reception on ariel no biscuits nice welcome from reception though. Well worth the stay but not a good deal in a single room. Right next to reception quite noisy.

Room Tip: Rooms at the front lower floor are the best
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Carolyne F about BEST WESTERN Glasgow City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“I was very happy with my stay at this cheap hotel”
4 of 5 stars Reviewed 23 December 2011
2
people found this review helpful

The hotel is in a good location, 10-15 minutes walk into the centre of Glasgow and also just off the M8 (far enough away that the noise doesn't make an impact) that you can get to the airport or outside of Glasgow with ease.

The staff were always friendly and helpful and the breakfast was nice with a good selection. my only negative would be the eggs - but I'm very particular about scrambled eggs.

The rooms are of a good standard, clean and with everything you would expect. I know some of the rooms are small but I asked for a larger room and they were able to accommodate this which was great.

Overall I am more than happy to recommend this hotel, my stay there was very pleasant.

  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Aimes P about BEST WESTERN Glasgow City Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWGCH, Manager at BEST WESTERN Glasgow City Hotel, responded to this review
5 January 2012
Dear Review,
Thank you for taking time to comment about the hotel.
On behalf of our entire team, I would like to thank you for your positive comments about the hotel.
I’m glad to hear that you found the hotel in a suitable location for your needs. As for the breakfast scrambled eggs we do offer an alternative of fried, poached or boiled egg which are prepared to order. We are also continuously training our staff on giving the best customer care with the aim of exceeding our guest’s expectations. I hope we will have the pleasure of having you back at the hotel in the near future.

Best Wishes
Ivan Mulholland
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Glasgow City Hotel

  • Best Western Glasgow
  • Glasgow Best Western
Address: 27 Elmbank Street | Lanarkshire, Glasgow G2 4PB, Scotland
Price range (per night):* INR3,957 - 9,809

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BEST WESTERN Glasgow City Hotel
27 Elmbank Street Lanarkshire
Glasgow G2 4PB
Scotland
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