We walked into the hotel because our car had a flat outside, asking to use the phone. Instead, the hotel manager and staff immediately took over helping us make the calls, giving our kids treats and simply being nice and understanding given our troubles. We soon learned that fixing it was going to take till late at night and perhaps only the next morning, so we were not going to make it to our reserved hotel near Loch Lemond. The hotel manager heard us discussing our problems and offered us a room for the night, no charge, just to help us out...we insisted on paying but he would not hear of it,...they then took over dealing with the rental company and sent us to a nice restaurant to eat dinner...the next morning the rental company fixed our car and despite our attempts to pay for the room the management would not hear of it...
What can we say, they were just so nice, hospitable, and understanding. And the room they gave us was fantastic, TVs, great beds...the whole experience is perhaps what we will remember the most about scotland...the amazing hospitality of its people.
This hotel is FANTASTIC.
Room Tip: Family room on botton floor was great!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 October 2011
Thank you for taking the time to give us your feedback. My team and I are really pleased that we made your trip to Scotland a memorable one. We look forward to welcoming you back in the future. Kind Regards sean Martin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC