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Auld Toll Hotel – reviews, photos

121 St Leonards Street, KY11 3AS, Scotland
Hotel amenities
Auld Toll Hotel
Ranked #9 of 12 hotels in Dunfermline
3.5 of 5 stars 4 Reviews
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4 reviews from our community

    Trip type
Traveller rating
    1
    0
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    3
Date Rating
edinburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hell hole”
1 of 5 stars Reviewed 14 July 2007
2
people found this review helpful

I have stayed in a lot of hotels hotel ha ha this no hotel this a hell hole as the name of it auld bed linen auld carpets not hovered for years mouldy auld shower I had a shower my wife refused to, dirty cup for tea had to decoke them looking forward to cooked breakfast 8.30 9.30 no owner or chief hotel all locked up pack up and left phoned owner later and he said that the cheif let him down and let me of with the balance. a hotel to avoid at all cost

  • Liked — The way home
  • Disliked — all of it
  • Stayed July 2007, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
Lincolnshire
1 review
10 helpful votes 10 helpful votes
“Never again!”
1 of 5 stars Reviewed 21 June 2006
10
people found this review helpful

As with the previous reviewer, I discovered this place through an internet search.

Looking at the website ----, and £25 a room per night seemed reasonable, so booked a room for myself and another for a friend for two nights.

It's a bus ride from the city - didn't bother me too much as I'd previously researched this. Usefully bus stops are located very closeby.

After paying the balance (I'd paid the requested 50% deposit), we were each presented with a small basket containing two soft bread rolls, a slice of processed cheese and a slice of processed ham, a plastic tub or margarine and one of jam, and apple. Thinking this was a gratis snack, I was initially impressed. Less so when, on asking what time breakfast was served in the morning, as advertised " In dining room we still serve a full Scottish breakfast" on the website, to be told "That was it" (meaning the baskets!). A later enquiry as to why the advertised cooked breakfasts were not available was met with the reply "It's out of seasion"!

The room looked ok - I ended up in a twin room. Slightly cold I found that the heater was not working and never did during my stay, also oone of the electric sockets was faulty and the bedside light required some effort to get the bulb to light! In my friends room, the hot tap poured out cold water and the cold produced hot water! The bed was comfortable enough in mine, and wax earplugs meant I got little noise disruption during the night. Could find no smoke alarm in the room, which was concerning. Both our rooms were not en-suite, but the bathroom was at least conveniently close.

In the evening we decided to try out the bar, almost immediately beneath our rooms. Walking in, I overeheard some partially coherent comment by one of the "locals" about English people, we found an available table to have our pints. A hen night was taking place. Oddly, we soon found ouselves being pestered by a lady carrying a childs potty asking for money (it was never revealed what this collection was for, but put some in just to get rid of her!). The hen night was in progress, and a Karaoke, both ok - although not so when we bacame the focus of a very drunk, elderly female. After enduring about 20 minutes of listening to absolute drivel, small amounts of spit landing on my sleeve very time she spoke, I was about ready to give up on the place. Luckily she departed.

The following morning, we met a couple of the other guests. The young lady was in tears initially, having had no sleep due to the noise both from the bar below and outside her window, and a spring sticking up through the mattrass in her bed.

The following evening we dined and drank away from the Auld Toll, returning there only for last orders - by which time there were not that many in and it was just bearable.

I think the place is probably best described by a local taxi driver when we mentioned the Auld Toll, "I wouldn't even drink in there, let alone stay there".

By far, one of t he worst places I have ever stayed at and somewhere to be avoided.

  • Stayed May 2005
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Scotland UK
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
87 helpful votes 87 helpful votes
“Fawlty Towers”
1 of 5 stars Reviewed 16 September 2005
20
people found this review helpful

Booked the hotel after finding it on the net. No user reviews, but thought we couldny really go wrong............all we really require is a clean bed and somewhere clean to prepare for the wedding.
Arrived on the eve of our daughters wedding....late evening (myself, hubby, son and future daughter in law. We had booked 3 rooms. 1 double and 2 single.

Arrived late in the evening, to be handed 3 sets of keys. (via the main bar downstairs).

Only 1 set of keys allowed us access to the outer and inner door of the bedroom accodmodation, and discovered that the single rooms allocated were NOT ensuite. (1 loo/shower room to service 4 rooms..all twin +)
Both the kids rooms were fine, large, spacious TV, Kettle etc...NO ENSUITE loo/shower.
Our double room..(ensuite).had a .filthy bathroom..apparently, according to the houskeeper they have a ghost who shaves in the bath and leaves toothpaste in the sink...and forgets to flush the loo.
Owner was really unhelpful, but later promised it would be cleaned so we could use it to prepare for the wedding..............he would get the "morning Lady " to sort it. He also mentioned the bath was getting "relined" (reline a plastic bath??)
Arrive for breakfast in the morning..8pm prompt, as required by the sign in waiver...the lovely waitress was locked out of the "dry store," so no sausages for brekkie........(sausages in the dry store?) Bacon, eggs, beans and tomatoes..now U cannot get that wrong????????) Yep she did, so ended up swapping plates. No problem.
Come time to get ready for the wedding, we discovered the "waitress" was also the houskeeper.
Can I put the rest of it into words???? NO.
Asked for cleaning materials to clean the bathroom "ooops I dont have a cleaning spray upstairs.."
Was offered the use of a shower in another room...(it had been cleaned??) The door of the shower cubicle didnt close and the water tempreture seemed to be controlled by my temper..........very hot and very cold within seconds.
2nd night...(after the wedding).........Due to a mis-hap in the bookings,8 fellas slept in 1 room desingned for 4...(though one
gave up and snored his way through the night outside our bedroom door)Bearing in mind I have a 16 yrs old female in my care which the owner was made very much aware of.
Dont mention the one shower, eight guys in one room, the other room with 2 fellas, and my son in another, and our female guest trying to shower in ONE shower room.use toilet....

I have stayed in a lot of hotels around the world, but this one took the biscuit..in fact it stole it right outta my hand.
Old worn towels, old bedlinen, flat pillows, a matress that could have caused severe injury.
It is also based on a main road not far from hospital, so be prepared for sirens interuppting sleep, and noisy early morning traffic.

It was an abomination of the old Scottish adage of Hospitality.
It has not moved out of the 70s.

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Additional Information about Auld Toll Hotel

121 St Leonards Street, KY11 3AS, Scotland
Price range (per night):* INR3,511 - 4,347

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