For the price you could stay in a travel Inn and at least be able to use a clean toilet and shower. The room had a blue carpet which had large black marks all over the floor. Once the window had been shut the floor gave of a nasty smell all night that I could only desribe as a mixture of moth balls and urine.
If the room had been cleaned I would like to have meet the cleaner there was drink splashes up the heater and water splashs all around the sink area on the mirror tiles. All the ledges in hte room where caked in dust, I think this would be ok if you considered yourelf as a back packer. I would probably rate this accomodation as a hostel and fit for nothing else.
THe bathroom and toilet are like porto loos and were supposed to lcean after use, they smelt of urine, seat were dirty, floors were always wet and the outside of the toilet had stains of toilet cleaner. At times there was also no tissue..
THe staff did not appear to be interseted and I ended up getting my money back.
If you are looking for sleep I would not bother as it was very noisy all night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 September 2010
On behalf of all at the Metro Inns Falkirk, I would like to thank you for taking the time to complete a review of our hotel. The quality of our service and accommodation is something on which we pride ourselves. I am disappointed to read that on this occasion you were less than satisfied with an element (elements) of your stay.
On all websites it does clearly state that the standard bedrooms are not ensuite, however, there is always the option of booking one of our newly refurbished ensuite rooms on these sites along with the standard rooms.
Our shower/toilet pods are self cleaning, however our housekeeping team deep clean these everyday. The reason why the floor is often wet is as a result from the self cleaning process which occurs after each time the toilet has been used.
If you had spoken to any memeber of staff prior to check out the following morning we would have been happy to have given you another room, as the hotel was fairly quiet and we always like to ensure our guests are happy.
I am suprised to hear that you did not sleep due to 'noise' as nobody in the hotel made any comments regarding any disturbance throughout the night and we do have a night porter working throughout the night.
All of my team have been advised of your comments. It is only with the type of honest feedback you have given, that we are able to maintain an outstanding product on a continuing basis.
Once again I would like to express my disappointment and my sincerest apologies for your dissatisfaction. We hope that you will visit us again in the near future to give us the opportunity to provide you with a memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC