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Castle Apartments – reviews, photos

3.0 of 5
Lawnmarket, Royal Mile, Edinburgh EH1 2PB, Scotland
Hotel amenities
Castle Apartments
Castle Apartments
Castle Apartments
Castle Apartments
Castle Apartments
Castle Apartments
2.5 of 5 stars 130 Reviews
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130 reviews from our community

What travellers say about this Speciality lodging
  • Royal mile(7)
  • Top floor(5)
  • Great location(3)
Traveller rating
    19
    26
    19
    18
    48
Only show reviews for Family (26) | Couples (41) | Business (8)
Date Rating
scotland
1 review
4 helpful votes 4 helpful votes
“We were conned....”
1 of 5 stars Reviewed 14 February 2012
4
people found this review helpful

Having came across a deal on Groupon for a luxery 2/3 night stay in Castle Apartments with kitchen and bathroom, television etc, a bottle of bubbly, chocolates and a zebra burger meal for 2 in a restuarant, we thought we would snap up the bargain.

We arrived in Edinburgh at 15:00 roughly, wondered about for nearly an hour (check in time was 15:00) trying to find the place that was pictured on Groupon. After wondering with 2 holdalls and other bags, we got an email sent to our phone asking us to go to 6 Queen Street to pick up keys. No one had mentioned anything about 'picking up keys' so we reluctantly jumped a taxi to this address. There we were met by a lady who's english was not very good, who asked for EVERY detail regarding our bank card for secusity reasons (indcluding the 3 security numbers on the back... of course we gave the wrong number..) and a small bag with a mini bottle of cheap white wine, 6 chocolates wrapped in tissue paper and our key.

After this we jumped a taxi (another £6) back up to this address we were given for the room. The taxi let us out close to a lane and advised this was the address stated. We walked down this dark lane and checked a few doors to see if there were any signs for Castle Apartments. There were none but we were told by a polish person that 'the blue door' was it. We had to type in a little code which opened the door, walk up about 100 stairs to the very top, with smahed glass bottles and beer puddles on the way.. got to the very top and there were 2 cleaners in cleaning our room! Bearing in mind check in time was 15:00 and it was now closer 16:00. There were no appologies for them still being in the room, they just 'hurried up' a little bit more.

The room was not what we paid £100 for. It was a small room, 2 single beds pushed together, a tv that didnt work, remote controls for the tele which had no battery's in them, our kitchen was a microwave and mini beer fridge on a windowsill, the floors were all uneven with thin worn carpets, the bathroom was very small and had no bath, the taps constantly made gurgling noises and would randomly splurt and explode with water which we would have to go turn off, and the doors could have fell down with the slightest touch. The shower would go from boiling hot to freezing point in about 10 minutes (enough for one shower) and the bathroom floor was a discusting dirty old peice of black and white (yellow due to age) vinyl.. god only knows how long it had been down for.

We were discusted with what we were given and when we walked out to go out for dinner, cleaners seemed to giggle and speak in polish as if they knew we were paying to stay in a hell hole.

To top off a horrible stay, we were awoken at 08:00 with a fire alarm. This would have been fine BUT... we were at the very top of a dark spiral staircase. We were more feart for our safety going down the stair case with all the glass etc, than being burned in a fire. HAD there actually been a fire.. there was no way for us to get out. The fire warning sign which was on the back of the door suggested, " If you find yourself in a situation with a fire, try attack the fire as much as you can, and leave through way of entrance." Unnacceptable and in my eyes, illegal.

Avoid this company for rooms in the future. What should have been an enjoyable luxery stay for my partner and myselfs anniversary, turned out to be a 2 night stay in something worse than sleeping in a bin. £100 down the drain.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask anza m about Castle Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helensburgh, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“WARNING KEEP CLEAR”
1 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

dont go near the place Edinburgh is nice but dont go near castle apartments or tartan apartments its not the deal it says we had to go to 6 queens st to sign in and get keys and to get our champagne and chocolates it was a small bottle of wine jacobs creek and a few chocs in a paper tissue we got to newtown apartment to discover no keys and no number for door entry after a phone call keys were brought half an hour later been a long day out in the cold then after having a look about the room there was no hot water or heating there was taps and two radiators part of the shower control was missing did not mater anyway there was a rug that i think it came from a skip phoned again on the after hours number they gave us no one answers left a message still no luck went to a pub for a heat it seams to be the talk of the town this place phoned again next day still no good no one cares in that place just full of ---- we could not sty another night like that in that place gave the keys back and went home . it looks like its another day at the office there dont let them con you like us and lots of others .wish i took photos to show others saw another room it was cold and a big hole in the cupboard that could let vermin in but it might be to cold for them

Room Tip: keep out of it
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask walkabout1967 about Castle Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Do NOT stay here.”
1 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Terrible Experience. You have to check in on Queen Street which is about a 20 minute walk away from the apartments.
Once arrived on the Royal Mile, eventually found the building. Entrance is down an alley-way. We were based on the top floor. With no lifts, we had to treck all the way to the top via a stone spiral staircase. We had a two year old with us aswell. In what way is that suitable?! Very dangerous for children.
Reaching the top, no lights were working so had to use torch from my mobile phone.
On arrival, had a look around. On first appearance, looks reasonably modern. However A LOT was wrong with the place.
-Dips in the floor throughout the whole apartment
-Door handles falling off
-wall heaters still didnt heat up the place even after two straight days of being on
-knobs on heaters were missing- SAFETY HAZARD
-NO fire exit.
-The only lighting in the lounge was a small window down which you could even get to as it was down an alcove in the wall
-stains on the kitchen work tops
-knobs on tap falling off
-plaster from walls caving in/falling off
-had to take a cold shower as the water would go boiling then freezing etc
-walls are paper thin. could hear every conversation the next room were having.
-street bell that goes off every half hour

The only good points I have :
-beds were comfortable
-clean towels on arrival
-tv has freeview

There are so many more nicer places to stay in Edinburgh on budget. We got the deal from Groupon for 3 nights, only managed 2 nights as we couldn't stay any longer.

Room Tip: Dont go any higher than first or second floor. No lifts.
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Anna K about Castle Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife
1 review
1 helpful vote 1 helpful vote
“Depressing and dismal”
1 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

We only surivived one night in the James Court flat in the Lawnmarket.

We booked on a Groupon deal but can't find out if the discount meant we only qual;ified for the worst property or they are all like this.

With some of the lights out, the long climb up the "medieval" stairs was quite perilous with luggage - coming down was worse.

The apartment wasn't just tired and weary, that would have been okay, but it was dirty and faulty. The electrics were suspect, the chairs and carpets stained, the windows cracked, the bathroom mouldy and the biggest insult was the hole in the ceiling that leaked in Edinburgh's rain.

We have taken our complaints and concerns to Castle/Tartan Apartments but have had no response.

This was a depressing and dismal experience.

Room Tip: Book somewhere else.
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  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask JTM56 about Castle Apartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Unsafe for children”
1 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

We booked through Groupon on a £99 deal, I spoke to the office prior to booking to ensure they could provide sufficient accommodation for us (a couple plus 3 year old), I was assured there was plenty of room and they would provide a bed in the lounge.

Very unusual checking in routine, reception is on the other side of the city, requiring a taxi to the apartment. The apartment was three floors up a poorly lite spiral staircase, not the easiest to negotiate with child, luggage and buggy! The apartment was very cramped, not sufficient seating for the three of us, a tiny two setter sofa. Numerous cables all over the apartment, I have never seen so many extension leads. The heating was old storage heaters that our little one burnt himself on within minutes of arriving. No bed provided or linen for our little boy dispite requesting it.

We decided to leave these apartment and to book somewhere else rather than ruining our visit to Edinburgh and risk our little ones safety. These apartments are NOT child friendly.

Room Tip: Stay somewhere else, plenty of good aparthotels in Edinburgh.
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Tracey H for Edinburgh
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Castle Apartments

Lawnmarket, Royal Mile, Edinburgh EH1 2PB, Scotland
Price range (per night):* INR6,217 - 26,941

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