We arrived well before our check in time of 2pm, and I expected to be told that our room wasn't ready. However, as soon as I gave my name, I was told our room was available, given directions to where it was, times of breakfast, asked if we wanted to book a table for dinner, and also told about the Spa facilties. My daughter (who is 10) was desperate to order room service, which we did, and I was promised that our dinner would be with us within 25 mins. 20 mins later our dinners arrived, and it was fantastic, the quality of the food, the presentation, and the friendliness of the girl who brought it. Everyone in the hotel made us feel welcome, and my daughter loved it that much (especially the staircase) that she didn't want to go home. Thank you so much to everyone who made this a very special weekend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Dear Angela,
Thank you for taking the time to leave an excellent review regarding your visit at the Barceló Edinburgh Carlton Hotel.
I am glad our team let you into the room before our normal 2pm check in time, if we can, we try to give that little bit extra our guests deserve.
It sounds like your daughter had a fantastic time, we pride ourselves of making every guest stay a feeling of a home away from home.
Thanks you once again and we look forward to welcoming you all back in the near future.
Kind Regards
Trevor
Trevor Duffy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC