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Barcelo Edinburgh Carlton Hotel – reviews, photos

4.0 of 5
19 North Bridge, Edinburgh EH1 1SD, Scotland
Hotel amenities
Barcelo Edinburgh Carlton Hotel
Ranked #83 of 140 hotels in Edinburgh
4.0 of 5 stars 739 Reviews
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739 reviews from our community

What travellers say about this hotel
  • Royal mile(63)
  • Very good(33)
  • North bridge(23)
  • Friendly and helpful(21)
  • Swimming pool(20)
  • Princes street(16)
  • Reception staff(12)
  • Excellent location(7)
  • Great location(6)
  • First nights(6)
Traveller rating
    201
    243
    131
    106
    58
Only show reviews for Family (86) | Couples (319) | Business (92)
Date Rating
Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
“SCOTTISH GEM”
5 of 5 stars Reviewed 15 February 2012
1
person found this review helpful

My husband and I, along with friends, have just returned from a stay at the Carlton Hotel, Edinburgh (Barcelo group). We stay there every year and find it one of the most central and comfortable hotels in Edinburgh. The rooms, service, food and ambience are all first class. The hotel is just across the bridge to Princes Street, and a stone's throw from Waverley Street Station. It is most reliable with staff being super efficient, I know we shall be back again next year!

Room Tip: Corner suites are large and sunny
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask edco732 about Barcelo Edinburgh Carlton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton_Operations, Manager at Barcelo Edinburgh Carlton Hotel, responded to this review
16 February 2012
Dear Guest,

Thank you for taking the time to leave an excellent review regarding your visit at the Barceló Edinburgh Carlton Hotel.

We must be something right to have you return again. The team greatly appreciate such positive feedback from our guests, this way we can gauge how we are performing with our excellent customer care we provide at the hotel.

Thank you once again for taking the time to place a review and we will look forward to having another chance to welcoming you back to the Carlton.

Kind Regards

Trevor

Trevor Duffy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Superb place”
5 of 5 stars Reviewed 14 February 2012

We stayed there for one night only as were impressed with the hotel and facilities. Normally we use the hilton and fancied a change, Barcelo resorts might be the new thing. The staff are friendly and very helpful, the rooms were very well maintained(with a upgrade to superior room making it even better), the bar very spacious with comfortable surroundings, the breakfast restaurant high quality and the pool and steam room etc excellent!! i would recommend this to all types of travellers, ideally located in the centre of Edinburgh, 2 mins from the train station, 5 mins from walk for the nearest entertainment with restaurants on your doorstep.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tony_L_007 about Barcelo Edinburgh Carlton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton_Operations, Manager at Barcelo Edinburgh Carlton Hotel, responded to this review
16 February 2012
Dear Tony,

Thank you for taking the time to leave an excellent review regarding your visit at the Barceló Edinburgh Carlton Hotel.

Thank you also for your personal email to me regarding your stay, I have passed on your kind words to the team at the Carlton.

It is very nice to receive such positive feedback and it will be a joy to welcome you back in the near future.

Kind Regards

Trevor

Trevor Duffy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
1 review
“Location and Room Great - Spa not so much”
4 of 5 stars Reviewed 14 February 2012

Our room was just lovely and in the perfect location for seeing the city. Spa was a bit disappointing... in need of a makeover. This didn't ruin our trip since we just used it the once, but if I'd paid specifically for a spa break I'd have been a bit gutted.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kakescloud about Barcelo Edinburgh Carlton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton_Operations, Manager at Barcelo Edinburgh Carlton Hotel, responded to this review
16 February 2012
Dear Guest,

Thank you for taking the time to leave a review regarding your visit at the Barceló Edinburgh Carlton Hotel.

Thank you for your kind words regarding the hotel, we are aware there are issues with our leisure faculties; this is why we have a refurbishment planned in March, which will be beneficial for not only our hotel guests but the 2000 leisure club members we currently have in our club.

Thanks you once again and we look forward to welcoming you all back in the near future.

Kind Regards

Trevor

Trevor Duffy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livingston, Scotland, United Kingdom
1 review
“Mother & Daughter Day”
5 of 5 stars Reviewed 14 February 2012

We arrived well before our check in time of 2pm, and I expected to be told that our room wasn't ready. However, as soon as I gave my name, I was told our room was available, given directions to where it was, times of breakfast, asked if we wanted to book a table for dinner, and also told about the Spa facilties. My daughter (who is 10) was desperate to order room service, which we did, and I was promised that our dinner would be with us within 25 mins. 20 mins later our dinners arrived, and it was fantastic, the quality of the food, the presentation, and the friendliness of the girl who brought it. Everyone in the hotel made us feel welcome, and my daughter loved it that much (especially the staircase) that she didn't want to go home. Thank you so much to everyone who made this a very special weekend.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Angela T about Barcelo Edinburgh Carlton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton_Operations, Manager at Barcelo Edinburgh Carlton Hotel, responded to this review
16 February 2012
Dear Angela,

Thank you for taking the time to leave an excellent review regarding your visit at the Barceló Edinburgh Carlton Hotel.

I am glad our team let you into the room before our normal 2pm check in time, if we can, we try to give that little bit extra our guests deserve.

It sounds like your daughter had a fantastic time, we pride ourselves of making every guest stay a feeling of a home away from home.

Thanks you once again and we look forward to welcoming you all back in the near future.

Kind Regards

Trevor

Trevor Duffy
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, Scotland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great stay”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

I stayed here overnight on a business trip to Edinburgh and was very impressed by the standard. The receptionist was extremely pleasant and helpful and, although I arrived earlier than expected, I was given a lovely room with a great view ovwer the city. The restaurant staff were friendly and helpful, the food was good and the bar area was spacious with waiter service. Breaklfast was really nice and again the staff were great. I wouldn't hesitate to recommend it to anyone. Great stay.

Room Tip: just be pleasant and polite and the staff will respond.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask DuncanMacdonald about Barcelo Edinburgh Carlton Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlton_Operations, Manager at Barcelo Edinburgh Carlton Hotel, responded to this review
11 February 2012
Dear Mr McDonald,

Thank you for taking the time to leave another excellent review regarding your visit at the Barceló Edinburgh Carlton Hotel.

It nice to see you back at the Carlton, with so many positive things to say about the hotel, it is a joy to the team to have you stay again.

Thank you once again for taking the time to place a review and hopefully we will have another chance to welcoming you back to the Carlton.

Kind Regards

Trevor

Trevor Duffy
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Barcelo Edinburgh Carlton Hotel

  • Barcelo Edinburgh
  • Carlton Hotel Edinburgh
Address: 19 North Bridge, Edinburgh EH1 1SD, Scotland
Price range (per night):* INR7,953 - 20,948

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Barcelo Edinburgh Carlton Hotel
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