Excellent welcome on arrival, car taken away by valet parking with no hassle at all. Check in fine, slight issue with electronic keys but quickly solved.
Room a long walk from lift but functional with all you could wish for except a lack of drawer space. Also no tea/ coffee tray provided automatically. Ask for one and it is delivered quickly.

Bath very deep so had to be agile to climb into it.!!

Breakfast was the only meal taken, but very helpful staff and it could not be faulted.

Had a drink in the bar , one glass of wine and a gin/tonic £15.00, so off to pub after that.
Checkout very quick and car returned on time.

Left something in the room, and sadly to say response time so far poor.Still no call back from lost property after calling 12 hrs ago.

We came her for afternoon tea (£45 each ) which i thought was really good value. The room is stunning where you have your tea. The service is second to none, you are treated like kings and queens. The tea selection will cater for every taste and i loved it. The cakes, well if you have sweet tooth your in for a massive treat, they are fantastic, and the quanity, more than we could eat. I dont have butter ( pre ordered when booking, which you need to do, as its so popular ) and as requested, they were as ordered.

Overall, a must experience if your in edinburgh.

Later that week we came for cocktails. Again, its just a different class of service and quality, certainly worth trying and tbh it wasnt expensive, infact cheaper than lesser hotels.

We stayed a few nights between xmas and new year. The rooms, food and bar were all fabulous and the setting on princes street is superb. It is a grand looking building. The meal was excellent value for money- good quality and service. We ordered a cup of tea from room service and they forgot us so we had to phone back but they were very appologestic and didn't charge. I stayed here for free as a student on a course several years ago and the doorman didn't bat an eyelid when he had to park my dishevelled old car. i remeber being thrilled by the hotel then as it was such a treat.

My wife and I have just attended a wedding in the Balmoral Hotel. It is truly worth its 5 star rating. From the moment we arrived we were treated as though we were special. The valet service was a must as parking in Edinburgh is a nightmare. From booking in at reception to our bags arriving at our room, the experience was effortless and quick. The rooms are wonderfully appointed and immaculate. Retiring at the end of an exhausting day, it was nice to find that the bed had been turned down and slippers were placed on either side of the bed. Bottles of water and glasses was also a was a nice touch. Breakfast was a gastronomical treat and the staff a delight. Unfortunately we did not have time to spend at the Spa but friends who did praised it highly. An excellent hotel, good value for money and we would not hesitate in recommending it to anyone visiting Edinburgh.