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Ballantrae West End Hotel – reviews, photos

3.0 of 5
6 Grosvenor Crescent, Edinburgh EH12 5EP, Scotland (Formerly Afton Town House Hotel)
Hotel amenities
Ballantrae West End Hotel
Ranked #308 of 428 Edinburgh B&B and Inns
3.0 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    8
    18
    5
    11
    4
Date Rating
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“AVOID THIS HOTEL AT ALL COST !!!!!!!!!”
1 of 5 stars Reviewed 30 August 2011

We paid £291 and stayed in room number 9 which is supposed to be a "junior double"... the room was just big enough to fit a small double bed and that's it... we had an ensuite bathroom. For almost 300 pounds for 2 nights you expect some quality... Did we get any ? NOPE !!!! The bedroom was dirty, dust all over the place. We opened the old wardrobe and we could write our names on the inside , so much dust. The mattress must be at least 10 years old and you can feel every spring in it.... the shower does hardly work, hardly any pressure... after I discussed this, staff promised me to have a look at it... Did they ???? No they didn't.... we needed about 25 minutes to get rid of the soap on our bodies.

Sunday morning, we went for breakfast (continental breakfast)... what a laugh.... We each received 2 slices of toast and that's it. There were 3 cold meats (cheap ham, salami and something else that I didn't recognise), there were little prepacked pieces of cheese. If you were lucky you could find some "un-eadible" dried up croissants.....For a cooked breakfast you had to pay another extra 5£..... The second morning my partner slept a bid longer but went at 9.30 to the dinner room to look for a prepacked waffle but they were cleaning up already and so he couldn't get one anymore...

Checkout time is 11.00.. at 10.30 reception already phoned us to remind us and she told us that if we stayed longer we had to pay extra... UNACCEPTABLE !!!!!!!!

This is just a money squizing machine that loves to ripp-off honest travellers.... AVOID THIS DUMP AT ALL COST !!!!!!!

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Kris F about Ballantrae West End Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lombardia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Very nice hotel”
4 of 5 stars Reviewed 19 July 2011

Near Haymarket train station. We booked a four bed room that was very big and quite clean with private bathroom with a good view on a garden. The hotel is very quiet even during the day. The staff was very kind and helpful. The city center is 15-20 minutes far from the hotel. There's a free Wi-Fi network but it didn't work in the room, but at the ground floor there's a well furnished hall with armchairs, sofas and bar.

  • Stayed June 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bennywise about Ballantrae West End Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
“AVOID!”
1 of 5 stars Reviewed 28 June 2011

Dirty dirty bedroom! Carpet had not been hoovered, heavy curtains were covered in thick dust and cobwebs. The roof had a massive damp patch above the bed with paint and plaster crumbling from it.
We had no option but to stay in that room as hotel was fully booked as was every other hotel we tried to book in to.
The hotel has no lift facility and you are expected to carry your own luggage up several flights of stairs.
The hotel is situated in a quiet leafy neighbourhood overlooking a small park and is also 15 mins walk from Murrayfield and 15 mins walk from the Golden Mile. It has the potential to be a decent hotel if it were given a good scrub!!

  • Stayed June 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask OrlaT about Ballantrae West End Hotel
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“Superb Staff - Excellent Service - Great Sleep - Quiet Location”
4 of 5 stars Reviewed 29 May 2011

We arrived around 10pm on Saturday night and Reggie could not have made our stay here any better! He's the best, from quickly getting us extra towels (without us even asking, he just noticed that we had an extra person) to his friendly banter and going above and beyond in all our transactions and encounters with him. This hotel is lovely; it's located in a beautifully restored old manor and it was clean and comfortable. IT's a very easy walk to the city center - no more than 15 minutes. The continental breakfast was quite satisfactory - croissants, toast, cheese, cold meats, cereals, yogurt, all hot and cold drinks, etc. I'd certainly stay here again if I were to come back to Edinburgh! Excellent stay and make sure to say a big hello to Reggie!!

  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask misslondontown about Ballantrae West End Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
1 review
“miserable”
1 of 5 stars Reviewed 20 February 2011

one of the worst hotels u can come across it was a nightmare,,only when i checked in i realised what a terrible mistake,,the entrance to the room itself started on a bad note,,it was like walking in to a dingy dark place like a third class lodge,,the room was in shamble..the toilets was just full of filth ,cracks in the wall and the plasters peeled..a/c was not in proper condition..overall it was a disastorous stay

  • Stayed February 2011, travelled with family
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask blooms4u about Ballantrae West End Hotel
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Additional Information about Ballantrae West End Hotel

6 Grosvenor Crescent, Edinburgh EH12 5EP, Scotland (Formerly Afton Town House Hotel)
Price range (per night):* INR6,553 - 16,803

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Ballantrae West End Hotel
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