Service good- staff know the menu and are happy to recommend
Drinks (and range of drinks) were good
Food was overpriced - lots of options in Edinburgh and the food was ok but pricey for quantity/quality

Firstly, I'd have to say that this really is an excellent hotel that i would recommend to anyone?
The decor is very pleasing on the eye, and the rooms really are well equipped (as you'd expect really).
Staff are very friendly and accommodating, from reception to the barmen serving cocktails right through to the staff in the restaurant - its now a steakhouse and the server Rachel had an extensive knowledge of the menu and what was best, even down to the level of cooking for my t-bone!
Complaints/drawbacks: I am in a wheelchair and cannot stand nor weight bear at all, and we were informed that the hotel was fully accessible. The best entrance to use brings you into the bar area and still has a 10" step that had i been alone i wouldnt have been able to negotiate.
We stayed in room 1 which was a very nice room with more than enough space for my chair, and the bathroom seemed to be very well set out at first glance; it was a full wetroom setup.
the shower seat was a very funky plastic number but it wasnt too great to sit on - but maybe i'm just too wide lol! the actual issue was the grab handle - there was one on one side instead of 2, and it was very awkward a space to manouvre in?

apart from that, good food, lovely hotel, great staff, had a very enjoyable weekend and would definitely recommend this hotel.

Very helpful staff and comfortable room. Maintenance issues with doors and door handles but the staff dealt with those well. Trendy decor not to everyones taste though.

Superb location near Princes St and Lothian Rd junction. Lovely staff and room (we had standard class room no 2). 8 hour power cut (not hotel's fault) was dealt with professionally and appropriately. Good quality breakfast (recommend the eggs benedict for a change).