The people running the place are absolutely lovely, which is why I hate writing this, but I must tell the truth. The location was very central to all the sights. The room was very small - not a problem for me, but I really think they should let people know this when booking, as my parents would never have been able to cope in a room like that. The building and decor of the hotel was really lovely. The hotel does have free wi-fi. Breakfast was ok. The room decor was standard. The bed was not very comfortable. The shower was ok. The bathroom in general just need a few hooks, rails or selves so you could put your stuff in places, rather than on the floor. The toilet paper was as rough as sandpaper. The biggest grip I had was the cleaning - our room wasn't cleaned at all whilst we stayed there. They didn't even replace or clean the cups we used for tea! The used sachets of body wash were left in the shower, or placed back with the unused ones. When they 'made' the bed, the bed spread was left in a heap at the foot of the bed. For the price, and the fact this is supposed to be a three star place, I don't find this acceptable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 August 2011
Thank you for your review
I`m sorry you felt there was a problem with cleaning.
and i`m shocked to hear that your room seem like it hadn`t been cleaned
i wish you had said something at the time and we could have sorted that issue ASAP, as all rooms on stays have full services.
Including remaking beds/cleaning of bathrooms and bedroom/cups and all areas cleaned/Toiletries replaced.
Only when a Guest has a *do not disturb* sign on door is it any different.
We try to keep a high standard of cleaning as so many have commented on other sites.
I hope that you will reconsider and try us again in the future
Regards
Abbey hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC