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Mercure Edinburgh City - Princes Street Hotel – reviews, photos

3.0 of 5
53 Princes Street, Edinburgh EH2 2DG, Scotland
Hotel amenities
Mercure Edinburgh City - Princes Street Hotel
Mercure Edinburgh City - Princes Street Hotel
Mercure Edinburgh City - Princes Street Hotel
Mercure Edinburgh City - Princes Street Hotel
Mercure Edinburgh City - Princes Street Hotel
Mercure Edinburgh City - Princes Street Hotel
Ranked #96 of 140 hotels in Edinburgh
3.5 of 5 stars 107 Reviews
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107 reviews from our community

What travellers say about this hotel
  • Castle view(7)
  • Very good(6)
  • Great location(5)
  • Car park(4)
  • Scott monument(4)
  • Old town(4)
  • Reception staff(3)
Traveller rating
    19
    45
    29
    7
    7
Only show reviews for Family (16) | Couples (40) | Business (8)
Date Rating
scotland
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Location was the best part”
4 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

The location of this hotel is fab! Right on Princes Street. AND if you park at the New Street Car Park, the hotel will validate your ticket. We parked for 27 hours for only £6.

Inside the hotel it was very dated and old looking. Our room was spotless, but we had no view at all, just of an air conditioning unit.

Tempted to have food, but the prices were sky high, so ate out instead.

  • Stayed February 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask m3ugs about Mercure Edinburgh City - Princes Street Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Fraser, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
14 February 2012
Dear Guest,

Thank you for your valued review. We do have a fantastic location and the weekend deals that we have with new street car park are really great. I am sorry you found your room decor to be dated, Thank you for your nice comments regarding cleanliness .

We do have many special offers on in our restaurant with very reasonable prices, Our High Tea menu is only £8.50 per person, We also offer upgrades to castle facing rooms.

I do hope that you will consider using us again

Kind Regards

James Fraser
General Manager
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1 review
“Average sums it up”
3 of 5 stars Reviewed 5 February 2012 via mobile

Just stayed for two nights over Six Nations weekend, which is going to drag the rating down as we payed through the teeth! Room was ok, smelt a bit musty on arrival, but appeared clean. Rooms are a bit dated and small and our bed was really uncomfortable. Lots of rugby fans in, but also a large group of teenage students who made a racket and took over the lifts.
Location is brilliant and was the biggest redeeming feature, we paid extra for the castle view. Breakfast was good too.
I think it was the most reasonably priced central hotel for that weekend, and it was ok, but I wouldn't pay the same again as we could have got more for our money elsewhere. If you can get it on a good deal then its fine

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kevbolton25 about Mercure Edinburgh City - Princes Street Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myra McKillop, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
10 February 2012
Dear Guest,

Thank you for your valued review. Please accept our apologies that your bed was uncomfortable and we will certainly look into this also the musty smell in your room. With it being the Rugby weekend the hotel was very busy and i am sorry if you where disturbed by the Student group.
Thank you for your nice comments regarding breakfast , I do hope you consider using us again

Kind Regards,

James Fraser
General Manaer
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ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very centrally situated”
4 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

I enjoyed my short stay at this hotel. The bed was very comfortable and warm. Tho hotel staff were extremely efficient and very courteous. I would

Room Tip: I stayed in room 779 which had an excellent view and little or no noise.
See more room tips
  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tregetour about Mercure Edinburgh City - Princes Street Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myra McKillop, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
10 February 2012
Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests and i am glad that we have made your stay enjoyable.

We look forward to seeing you again.

Kind Regards

James Fraser
General Manager
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Surrey
Senior Contributor
45 reviews 45 reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
“Decidedly average”
3 of 5 stars Reviewed 2 February 2012

Having stayed at the Mercure in Nottingham (a lovely refurbished hotel with great character), I was disappointed by the Mercure in Edinburgh on Princes Street. It falls sadly between chic modern and character hotels - probably a 1970s or 1980s build so the bathrooms are decidedly 3 star as is much of the decor. The bar/coffee lounge isn't open all day. There is no free wifi in rooms. walls are thin, so noise from adjoining rooms can be an issue, and doors shut loudly. Service was the redeeming feature - all staff were very pleasant and helpful. Location is also a plus - a very short walk from the station and very central.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Hillburyboy for Edinburgh
Ask Hillburyboy about Mercure Edinburgh City - Princes Street Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myra McKillop, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
10 February 2012
Dear Guest,

Thank you for your valued review. We would sincerely like to apologise that you did not feel the rooms met your expectations

We do provide free wifi in the bar and lounge areas and we apologise if you where misled as the bar/lounge is open all day. We are very proud of our staff and service given and we are pleased to see they excelled again. We do hope that you use our hotel again in the future and we look forward to welcoming you back

Kind Regards,

James Fraser
General Manager
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highlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“2 night january stay”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Location great, breakfast & evening meal very nice & excellent value for money, Stayed in room 270 on the second floor, room quite small but everthing required and it was clean & warm with an excellent shower, no view out of window except a brick wall about 20 yards away. We will use this hotel again when next in Edinburgh.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask fredHighlands about Mercure Edinburgh City - Princes Street Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Myra McKillop, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review
10 February 2012
Dear Guest,

Thank you for your valued review. We are always trying our utmost to deliver the best service to our guests, and we are glad that we have made your stay enjoyable.

We look forward to seeing you again soon, on your next visit i would recommend you to request an upgrade to one of our castle facing rooms.

Kind Regards,

James Fraser
General Manager
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Additional Information about Mercure Edinburgh City - Princes Street Hotel

  • Ramada Hotel Edinburgh
  • Ramada Hotel Mount Royal
  • Ramada Edinburgh
  • Edinburgh Ramada
Address: 53 Princes Street, Edinburgh EH2 2DG, Scotland
Price range (per night):* INR7,225 - 18,483

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