We had a two night stay, room only, at this hotel after browsing it's website. We chose it because of it's excellent location and the suitability of the checking in and out times. We felt that 100 pounds per night would be worth it. Alas we were very disappointed. Our room bore no resemblance to those on the website. We later saw the review and photos of a previous guest who had stayed in the same room, 405. This "double room" was the size of a small single. There was very little room to move. The decor was dull. There were two high windows on one of the walls, which looked out onto roofs and chimney tops. A ladder was propped up against the outside wall between the windows. This made us feel quite uneasy. The room did not have the radio alarm or desk mentioned on the website. There were no fire plan instructions on the door, although this was stated in the handbook. Two of the bulbs in the main light were out. There was also frequent noise from doors being banged. The reception desk was at the top of a staircase on the 1st floor. Our room was on the 4th floor. To reach it we had to take a lift to the 3rd floor and then walk up a flight of stairs. This would have been very difficult for someone with heavy luggage, especially as there was no sign of anyone offering to carry it. Entry into the hotel wasn't locked, making it accessible to all and sundry. There may have been cctv cameras in operation somewhere, but the only member of staff who could identify us was the lady who issued our keys on checking in. The door was constantly left open, despite the fact that there was a sign on it asking the residents to close it. Once inside, anyone could make their way to the lift, allowing access to all rooms. During our stay we saw a member of staff on three occasions, booking in, checking out and on one occasion the delivery of an iron which we had requested. Unfortunately, we would not stay at this hotel in the future, and we would certainly not recommend it to anyone. Cath, Shotts
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