We visited to celebrate our anniversary and booked a stay in the Churchill Suite. We had high expectations as we paid a lot of money for one night and we wanted the full-on romantic experience. In general I would say that Prestonfield met our expectations, but in just a few areas it did slightly disappoint.

The suite was beautiful, with a lounge, bedroom and 2 bathrooms, even 2 televisions! The design was very opulent, with lots of dark velvet, although I did feel that the soft furnishings were a little flat and lumpy, not plump and soft. There were a few marks on the velvet, and I did feel that some of the cushions, throws and the bedspread looked a bit dusty and shabby.

The bathrooms were very clean and nicely decorated but not especially luxurious for the price we paid. The toiletries were very nice and it was nice to have 2 separate spaces. My main issue with our room is that there is a cleaners cupboard practically in the room, the front door is right next to it, and there was a lot of banging and people coming and going which disturbed us. There were some nice touches in the room like the welcome chocolates, champagne and biscuits.

We did not eat in the restaurant at night but the breakfast was excellent. The restaurant room is probably the most beautiful space in the hotel and there was a very good selection of fresh fruits, yoghurts, pastries, muffins, etc as well as a cooked breakfast.

In terms of facilities, we used the mini golf area, had a walk around the grounds and a few drinks in the lounge , all of which we enjoyed.

The staff were varied; the staff at the door were very welcoming and polite and although the staff at reception were polite we did feel the service was quite cold and matter of fact. We had booked and stated in our emails that we were visiting for our 10th anniversary but nobody really welcomed us when we checked in or said congratulations. We weren't expecting a fuss but we did think a simple congratulations would be nice. We noticed on the check-in sheet that there were lots of 'VIP' bookings and I did notice the reception staff treating certain guests differently to others. The reception was also left unstaffed at times and we had to hunt for staff then wait 10 minutes for someone to come when we wanted to check out. There was also a large coach group visiting the building on the hotel grounds and the staff seemed pre-occupied with this group.

Overall I would say that we did enjoy our stay but the hotel did slightly lack the personal touch that you would expect at this level. We would possibly return if there was a special offer on the rooms, but not at the full price we paid.