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The Park Hotel – reviews, photos

Rugby Park, KA1 2DP, Scotland
Hotel amenities
The Park Hotel
The Park Hotel
The Park Hotel
The Park Hotel
The Park Hotel
The Park Hotel
Ranked #2 of 6 hotels in Kilmarnock
4.0 of 5 stars 54 Reviews
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54 reviews from our community

    Trip type
Traveller rating
    23
    21
    7
    3
    0
Date Rating
Edinburgh, United Kingdom
Top Contributor
64 reviews 64 reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
“Pretentions of competence. An experience completely ruined by shoddy staff without training or leadership”
2 of 5 stars Reviewed 13 February 2012
3
people found this review helpful

Despite having booked this hotel on Booking.com four months earlier the hotel contrived to lose our booking and were extremely rude and unhelpful in attempting to sort things out.

It was only when I personally got Booking.com involved on the phone at my expense did they show any interest when suddenly by chance a perfectly good room became " free" in their " fully booked" breeze block palace.

There are some good things about the Park Hotel - the rooms are great and the bar is good fun. But the service both on arrival and at breakfast was despicable. If there was anywhere else in the area then I'd certainly rather give them a go next time I'm through.

There is simply no excuse for bad customer care and the so -called deputy duty manager on the afternoon of Saturday 11th Feb was like a Peter Kay character parachuted into an episode of Fawlty Towers.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask DavidDundonald about The Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“football stay”
5 of 5 stars Reviewed 12 February 2012

location to football park very good,food. Food of a very good quality. Room comfortable with good sized beds. Staff very nice and work hard to help you enjoy your stay. I would come back to stay

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask johnwayne2014 about The Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great place to stay in this corner of Scotland”
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

We were touring to John o' Groatsand back and had stayed at all sorts of places from B & B's to 4 star hotels. The booking was easy, when we got lost on the way there they were helpful, the room was really lovely (very big actually) and breakfast was good. The evening meal in the restaurant was also good and the staff throughout the hotel very good.

We would stay there again, certainly.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask EMW44 about The Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockport, England
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Would recommend”
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Staff at the hotel were all friendly and welcoming. The bedroom was more than adequate and quiet at night. Bar prices were at city centre levels, staff were more than happy to bring drinks to the table. The only criticism I would make concerned breakfast. The ingredients were excellent apart from the scrambled egg which had been microwaved into a mass I had to slice. The food was served lukewarm at best, a problem experienced by other guests. Again staff were obliging and dealt with my complaint professionally and without fuss. The £65 per night we paid was excellent value and I would happily return there.

Room Tip: Rooms overlooking the service road are quiet.
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Romiley about The Park Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
69 helpful votes 69 helpful votes
“Revisit & Excellent”
5 of 5 stars Reviewed 30 December 2011
2
people found this review helpful

I reviewed this hotel 6 months ago and had occasion to go back and stay for 4 nights. Once again I can fully recommend the hotel for cleanliness, friendly staff, and good food at excellent prices. Although this was a business trip it still makes sense to get value for money and I fully believe the Park Hotel provides this.
Since my review they have now fitted net curtains to the windows, whether this was as a result of my review I cannot say but much better. I did not make the booking myself but, hopefully, they have corrected their website issue.
There were a number of functions on during my stay as it was mid December, however, there was no noise or disturbance at all in the room. As it is a popular venue it makes sense to time your meals as it does tend to get a little busy some evenings after 7pm.
With the advent of such niceties as face time the FREE wi-fi is highly commended - not everyone provides this free!.

Room Tip: All rooms are the same
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Park Hotel

  • Park Hotel Kilmarnock
Address: Rugby Park, KA1 2DP, Scotland
Price range (per night):* INR6,105 - 8,794

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