My new husband and I have just returned from our honeymoon at the Leannan Boat House in Forbes of Kingennie and we have a few complaints!!

Almost 6 months after booking we were phoned by a staff member to tell us our booking was going to have to be changed from the already booked monday 26th to sunday 1st June(deposit paid and confirmed in writing) to saturday 24th to friday 30th. As this was our honeymoon (which they knew) and we were getting married on the 25th of May I explained that this was impossible.

Our 'experience' started about a month before we were due to stay at the Boat House, we received a letter which can only be described as rude and bullying. The owner explained that they had double booked our 'cabin' she was going to have to change our booking, they offered to change us to another lodge for the last night of our honeymoon, either that or for us to go home and go back for another weekend - NOT REALLY THE IDEA OF A HONEYMOON. I again phoned and explained that this was not going to be possible as it was our honeymoon. The response I received was incredible I was told that the people who they had doubled booked us with were getting married at Kingennie and they wanted the boathouse so they should get it!!! I stood my ground and said NO, it was after all my honeymoon and why was my booking (which was booked first) seen as secondary to the other! I was then told the other bride had her heart set on it!!! My response was so have I!!

What a lovely way to treat customers!

On arrival the manager had left a bottle of champangne in the lodge as a sorry, we thought at least they realised what they did with trying to change our honeymoon was wrong. Well so we thought!

I can't really fault the boat house, it is very nice. But a bit more attention to detail would go a long way, no batteries in remote controls, shakey plugs, fishermen around the 'secluded' lodge 24 hours a day, plastics flower/plants with dust on them etc. But this is all little things! Overall we enjoyed it. The jacuzzi is great as is the huge bed, the kitchen is well equipped.

We had a lovely stay until saturday when we had a knock at our door from a staff member telling us we were going to have to let the bride and groom in to our cabin so they could get photo's taken!!! Yet again our honeymoon comes second to the staff at Kingennie. At this I became upset, this was afterall the last day of our honey moon and I was expected to clear out of our cabin to let someone else into our bedroom! Crazy! My husband phoned the reception and explained that this was not an option!

To say we have a bad taste in our mouths about Forbes of Kingennie would be 100% correct.

Not a friendly place to have a holiday!