We have stayed at the Apex quite a few times now and have never been disappointed, our room 323 on third level was perfect 2 double beds, large screen TV, tea & coffee making facilities, free bottled water, which we had to ask for but within minutes room service dropped off. Toilet with bath and shower, no shower cap but again reception were very quick to provide one.Unfortunately one or both of their lifts were playing up over the weekend. We had dinner in the restaurant in the evening which was first class offering a varied menu and a very good wine list, and the waitress would recommend if you needed assistance. Breakfast is a buffet style with the normal fruit juices, fresh fruit selection which unfortunately was not replenished that quickly so your choice could be limited to melon or grapefruit the pineapple if you managed to get some was delicious. After ordering out tea/coffe toast etc we went to make our selection from the buffet and when we came back our coffee and toast plus cups had been cleared away from the table. This was then replaced but then there was no butter or sufficient milk in the jug for our coffee. It was unusual for so many minor issues to crop up they were all dealt with and we eventually enjoyed our breakfast. Normally you are aware of the person in overall charge of the dining room but there seemed to be a lot of staff but no one taking control of the situation. When checking out our bill had for some rerason doubled in the total amount due,staff at reception could not explain why this had happened, they re-calculated bill and we were happy. Despite our blips we enjoyed our stay in the Apex and hopefully will return to enjoy a blip free weekend soon.
We were on the third floor with views out over the quay which were lovely.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 May 2012
I am glad that once again you enjoyed your visit to the hotel but am sorry that you experienced a few niggles. Your comments have been taken on board and thank you for highlighting them to us, including the billing issue which I am pleased was resolved relatively quickly. I am working with our maintenance contractor to resolve the problems we have had with one of our guest lifts and can only apologise for the inconvenience this has caused. Thank you again for taking the time to place this review and I do hope you will visit the hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC