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Hilton Dundee / St Andrews Coast – reviews, photos

4.0 of 5
Earl Grey Place, Dundee DD1 4DE, Scotland
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Hilton Dundee / St Andrews Coast
Ranked #9 of 32 hotels in Dundee
4.0 of 5 stars 319 Reviews
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319 reviews from our community

What travellers say about this hotel
  • River tay(18)
  • Very good(13)
  • Car park(8)
  • Friendly and helpful(7)
  • Swimming pool(5)
  • Dining room(4)
  • Great view(4)
  • Would highly recommend(3)
  • Short walk(3)
  • King size(3)
Traveller rating
    126
    99
    47
    28
    19
Only show reviews for Family (31) | Couples (147) | Business (53)
Date Rating
Erskine, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Good place to stay”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We stayed at the Hilton Dundee on an offer from easy-breaks and had upgraded to a king room, on arrival we found they had no note of this but this hiccup was dealt with very promptly and were given a very nice room overlooking the Tay. The room was of a good size and well furnished with a large comfortable bed, decent toiletries in the bathroom and bottled water also supplied. We had dinner at the hotel on both nights and found the choice and quality of the food very good, breakfasts are self service with a good selection of cooked and cold food (try the muffins-yummy!). The only slight downside is the entrance to the hotel with the regeneration of the waterfront and you also have to pay to park at the hotel, all in we did enjoy our stay and would certainly stay here again when in the area.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bluebell1778 about Hilton Dundee / St Andrews Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart Cran, General Manager at Hilton Dundee / St Andrews Coast, responded to this review
14 February 2012
Dear Bluebell1778,

Thank you for your recent review of Hilton Dundee/St Andrews Coast.

I am very pleased you enjoyed your stay with us and I have passed on your comments to the rest of the team. I do apologise about the mix up at check in, and I am pleased it was resolved quickly.

The regeneration of the Waterfront at Dundee is an exciting project, but I do apologise for any inconvienance the works may have caused when approaching the hotel.

I look forward to welcoming you back in the near future

Kindest Regards

Stuart Cran
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, Delaware
Top Contributor
56 reviews 56 reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“Good location, declining service”
3 of 5 stars Reviewed 5 February 2012

I visited the Hilton International Dundee on business and had mixed feelings for reviewing the hotel. The people were extremely polite and the cafe was wonderful. Unfortunately, the hotel is to be removed during the Dundee waterfront renovation project and it seems like the service is starting to wane ahead of them moving the hotel. My radiator had issues staying warm on one evening and the supposedly just replaced beds were very lumpy and thin. On one day, the cleaning service took my soap (which was still good) and did not replace it. On another day they missed my wake up call along with everybody else I was traveling with. Overall, it was satisfactory for the location and convenience. If you are looking for top notch service you may want to wait until they replace the hotel.

Room Tip: Rooms facing the river have a fantastic view.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by TerpyTraveler for Dundee
Ask TerpyTraveler about Hilton Dundee / St Andrews Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart Cran, General Manager at Hilton Dundee / St Andrews Coast, responded to this review
14 February 2012
Dear TerpyTraveler,

Thank you for your review of Hilton Dundee/St Andrews Coast.

Firstly, I would like to apologise with the issues surrounding your wake up call, soap and radiator. It appears that we have fallen short of our usual high standards and I do apologise for this. I have asked for comments from the respective departmental managers.

Please be assured that these mishaps have nothing to do with our future plans regarding the Waterfront Development and we are open and fully trading for business as usual. We are still investing in the product.

I also apologise that you felt the bed was uncomfortable, but as you said, we have replaced over 70% of the beds in the hotel in the past few months. I will monitor the feedback from other guests to ensure we have chosen the correct beds for the hotel.

Thank you again for your feedback and I look forward to welcoming you back in the near future

Kindest Regards

Stuart Cran
General Manager
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Scotland
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“OK”
4 of 5 stars Reviewed 3 February 2012

Stayed for one nights business trip and a couple of other visit since. Hotel is in the middle of the regeneration of the Dundee water front so is difficult to access unless you know the area and there can be some road works at night. That said some of the rates on th enet are around £65 including breakfast which is excellent.

As for the home the rooms are fine average Hilton nothing special, resturant food is ok as is the bar.

Hotel has a pool & gym of which boht can be quiet, but good equipment and always working so no issues with that.

Only aspect to comment on is the service at check out/in can be slow and often only one person on reception so make sure you plan your time.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask FamilyfromScotland59 about Hilton Dundee / St Andrews Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart Cran, General Manager at Hilton Dundee / St Andrews Coast, responded to this review
14 February 2012
Dear FamilyfromScotland59,

Thank you for your review of Hilton Dundee/St Andrews Coast

I apologise that you feel our check in/out process can be slow and have asked the Front Office Manager to review shift patterns to ensure we have sufficient coverage at key points.

I am pleased though that the rest of your stay was to your satisfaction and I will ensure your comments are reviewed by the entire team

I look forward to welcoming you back in the near future

Kindest Regards

Stuart Cran
General Manager
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West Lothian
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Review of the Hilton Dundee”
5 of 5 stars Reviewed 1 February 2012

My husband and I stayed at the Hilton Dundee on the evening of Saturday, 21 January 2012. It was our niece's 21st and we attended her party and stayed overnight.

We found the Hilton Dundee a really lovely hotel. We have pre-booked a twin room which was what was available through a web booking site. However, on arrival, the receptionist, Jennifer, asked if we would like a double room and one that overlooked the Tay. We were very impressed by this offer. She then proceeded to tell us how to get to a restaurant that we were dining in that evening, recommending getting us a taxi and organising this for us. She could not have been more helpful.

When we entered the bedroom, again we were very impressed with the room, size, facilities and cleanliness of the place.

We enjoyed breakfast in the morning overlooking the Tay and the choice of food was excellent with freshly-made eggs to order.

All in all, we really enjoyed our stay and we would definitely return.

Michele Stenhouse

Room Tip: Ask for one overlooking the Tay.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Stenhouse14 about Hilton Dundee / St Andrews Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart Cran, General Manager at Hilton Dundee / St Andrews Coast, responded to this review
3 February 2012
Dear Stenhouse14,

Thank you for your review of Hilton Dundee/St Andrews Coast

I am delighted that you appear to have enjoyed all aspects of your stay and appreciate you taking the time to let us know

I will ensure your review is shared with the entire team and I look forward to welcoming you back in the near future

Kindest Regards

Stuart Cran
General Manager
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Perth, United Kingdom
1 review
“City of Discovery”
5 of 5 stars Reviewed 1 February 2012

This is my second visit to this hotel. Had such an enjoyable stay in December that I decided to choose the Hilton Dundee for my stay again when a girlie night out was planned. Once again the staff were warm, friendly and very welcoming. My room was cleaned to the highest specifications, comfortable, with a gorgeous view over the river Tay. Have stayed in a number of other hotels in Dundee over the years, this one has been the best by far. Will definately stay here again.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kirsty1062 about Hilton Dundee / St Andrews Coast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart Cran, General Manager at Hilton Dundee / St Andrews Coast, responded to this review
3 February 2012
Dear Kirsty1062,

Thank you for your review of Hilton Dundee/St Andrews Coast.

I am always delighted to read positive reviews from returning guests to the hotel as this is an indication that we are making an impact on visitors to the property.

I do hope you come back and visit uis again in the very near future

Thanks again for your feedback

Kindest Regards

Stuart Cran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Dundee / St Andrews Coast

  • Hilton International Dundee
  • Hilton Dundee
  • Dundee Hilton International
  • Dundee Hilton
Address: Earl Grey Place, Dundee DD1 4DE, Scotland
Price range (per night):* INR5,321 - 12,210

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