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Murray Arms – reviews, photos

High Street, Gatehouse of Fleet DG7 2HY, Scotland
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3.5 of 5 stars 25 Reviews
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25 reviews from our community

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Dromore, Ireland
Contributor
20 reviews 20 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“didn't want our wedding business!!”
2 of 5 stars Reviewed 7 February 2012

It has taken me quite some time to write this review. I visited with a group of approx 100 bikers for lunch in May 2010. Was so impressed with the service, food, location and professionalism of the staff. Was looking for a weding venue at the time. Their wedding package online really appealed to me, so I made a provisional booking for my wedding on 16th June last year. I made approx 8 telephone calls over the next few days to speak to the wedding co-ordinator. I was assured each time she would call me back- I think I was told her name was Stephanie?? I am still waiting now for my call to be returned!!
After a week of waiting, I gave up and booked my second choice venue which I am so glad I did!
I contacted the Murray Arms in June last year, just to let them know how appalling their customer service is and how they had missed out on a fairly large wedding booking and the accommodation bookings that would have come with that.
I did receive an email from the manager-I can't remember her name. She promised to look into what had happened and get back to me with her findings. I suppose I don't need to tell you that I'm still waiting for that too!!!
This has all come back into my head now as the motorcycle club I am on the committee of are looking for a lunch venue again in May for approx 140 people this time. Another member suggested we contact the Murray Arms again, but on hearing this tale we have now booked a hotel in Newton Stewart instead.
For the sake of returning a phone call, this hotel has lost out on a wedding and also the possibility of repeat business from our motorcycle club as this is an annual outing. Shame as it is a nice venue.

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  • Stayed March 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Newcastle-upon-Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“Delicious”
4 of 5 stars Reviewed 4 November 2011
1
person found this review helpful

The food was fantastic! very tasty and really good value for the quality we received.
We had stayed clear of the Murray for several years due to the previous poor Management but with the new Management and with the 'face lift' the Murray is ten times better and I would recommend everyone to try their food when passing through Gatehouse Of Fleet. The service was quick and the staff all very polite and well trained. I would say the menu was quite fitting for a scottish restaurant, with many scottish themed dishes; but not entirely scottish which was nice to be able to have a choice. The only downside was the atmosphere, it was very quiet the night we went and it most likely didnt help that the weather was miserable too, but to be fair they cant help that it was Autumn.

One a whole I would certainly go again and i recommend everyone to try it. Great Stuff!

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Carlisle Cumbria
Senior Contributor
47 reviews 47 reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“Lots of Promise for the Future”
3 of 5 stars Reviewed 12 October 2011

Have been staying and dining at this hotel for a long time now, and have watched it getting more tired each year. However it has recently come under the ownership of Mr Jim Stewart, who has an excellent track record in improving run down hotels in Galloway, and I believe he will make a good job of this one too. The signs were all there, pleasant and trained staff, efficient person in charge (Mr Stewart's daughter actually) and the food has improved dramatically. It was an imaginative dinner menu, and the quality was very acceptable. There was also a good breakfast choice. and it was presented nicely. The bedroom my wife and I occupied was very tired, but clean, and bedroom renovations are definetely on the 'to do list' I,m convinced that the future is bright for The Murray Arms.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Problem with central heating”
3 of 5 stars Reviewed 26 September 2011

The Murray Arms is a beautiful historic hotel with Burns connections but is currently experiencing a central heating breakdown. Just check it has been mended before you book. The waiting staff are friendly and cheerful (and cold themselves.) New management not in evidence. New chef doing well. Breakfasts very good. We had the duck and salmon at dinner - both good. We love Galloway, Gatehouse and the shabby charm of The Murray Arms - it`s just cold at the moment.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Such potential ... But”
3 of 5 stars Reviewed 21 September 2011 via mobile
1
person found this review helpful

Staff were very smiley and helpful. However there was a degree of understaffing. For example girl on bar was also seating dinner guests, serving drinks, taking dinner orders resulting in slow service. Hotel needs refurbished. Very tired looking in parts but I understand it has just been taken over so hopefully it will be given a makeover. Overall enjoyed food and friendliness of staff made it a nice stay.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Murray Arms

  • Murray Arms Gatehouse Of Fleet
Address: High Street, Gatehouse of Fleet DG7 2HY, Scotland
Price range (per night):* INR5,433 - 7,225

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