It has taken me quite some time to write this review. I visited with a group of approx 100 bikers for lunch in May 2010. Was so impressed with the service, food, location and professionalism of the staff. Was looking for a weding venue at the time. Their wedding package online really appealed to me, so I made a provisional booking for my wedding on 16th June last year. I made approx 8 telephone calls over the next few days to speak to the wedding co-ordinator. I was assured each time she would call me back- I think I was told her name was Stephanie?? I am still waiting now for my call to be returned!!
After a week of waiting, I gave up and booked my second choice venue which I am so glad I did!
I contacted the Murray Arms in June last year, just to let them know how appalling their customer service is and how they had missed out on a fairly large wedding booking and the accommodation bookings that would have come with that.
I did receive an email from the manager-I can't remember her name. She promised to look into what had happened and get back to me with her findings. I suppose I don't need to tell you that I'm still waiting for that too!!!
This has all come back into my head now as the motorcycle club I am on the committee of are looking for a lunch venue again in May for approx 140 people this time. Another member suggested we contact the Murray Arms again, but on hearing this tale we have now booked a hotel in Newton Stewart instead.
For the sake of returning a phone call, this hotel has lost out on a wedding and also the possibility of repeat business from our motorcycle club as this is an annual outing. Shame as it is a nice venue.
- Murray Arms Gatehouse Of Fleet
