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Premier Inn Dumfries – reviews, photos

Annan Road | Collin, Dumfries DG1 3JX, Scotland
Hotel amenities
Premier Inn Dumfries
Ranked #2 of 7 hotels in Dumfries
4.0 of 5 stars 74 Reviews
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74 reviews from our community

    Trip type
Traveller rating
    28
    25
    14
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Date Rating
Kent
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Good comfortable stay, amazing staff”
3 of 5 stars Reviewed 20 January 2012
4
people found this review helpful

Stayed here for one night after traveling for 8 hours for my Brothers Wedding, the food was ok however the thing that stood out for us was the helpful staff.

We had a sleepness night as our 11 month daughter had a very bad cold and spent most of the night crying, to which we done the usual drive round for hours to get her off to sleep, anyway the lovely lady on reception (cannot remember her name, sorry) with short red/purple hair offered to sit with her during her night shift so we could get some sleep. She even wrote my daughter a letter and posted it under our door. The reception even washed some baby grows for us and left them in our room.

This is the kind of service that is lacking in most low cost overnight stays.

Thank you!!!

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Munkeyboy about Premier Inn Dumfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Disappointed, mattresses have been changed, now too hard!”
3 of 5 stars Reviewed 5 January 2012

We stayed at this Premier Inn, as we have done in the past, to find that they now have very firm matrresses, I only slept for 2 hours the first night and could have cried, beds were horrid. The staff did their best to help as we were booked in for another 3 nights and offered us a choice of rooms where I was able to find a bed that was marginally softer, they also put a duvet under the sheet which also helped. We ate in the restaurant a few times and were very impressed at the quality and value for money. Not sure what we do now when we visit family, it always was a guranteed good nights sleep but not any more. A real shame,

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JujaSuffolk about Premier Inn Dumfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Latham, Social Media at Premier Inn Dumfries, responded to this review
7 January 2012
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by our Customer Services Team and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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Scarborough, United Kingdom
Senior Contributor
34 reviews 34 reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Good value, Useful Location”
4 of 5 stars Reviewed 3 January 2012

As always with a Premier Inn you get what you expect, a good night's sleep, ample free parking, 24 hour check-in, a clean and comfortable room, friendly staff and a location that is easy to find straight off a main road. Dumfries is no exception to this, right off the A75, a large free car park, friendly and welcoming staff and a pub which does good pub food next door. There is a petrol station close by and local facilities like a large Tesco.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask markmullen about Premier Inn Dumfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Bad night sleep”
1 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

Was on way back from Edinburgh stayed at premier inn Haymarket was fantastic decided to break the journey up and stay at premier inn Dumfries.
Stayed for one night that was enough was on ground floor in a family room,dont know why there are not two singles and a double, z bed was very uncomfortable even for a 8 year old child ,noise from room above was horrendous and trains passing every 15 mins,the cooked breakfast was greasy and part burnt,stay was a real disapointment and will try to get a refund!.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tony d about Premier Inn Dumfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Latham, Social Media at Premier Inn Dumfries, responded to this review
2 January 2012
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments will be followed up by our Customer Services Team and Hotel Management Team. Your feedback is very much appreciated. Thank you once again for taking the time to write a review.
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Clydebank
1 review
“Fantastic Overnight Stay”
5 of 5 stars Reviewed 14 December 2011

My husband and I stayed overnight at this Premier Inn on 12th December 2011. Couldn't recommend highly enough. Room was fantastic, staff were friendly and helpful. We ate at restaurant, the food was excellent and very reasonably price. Would certainly stay again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Margaret M about Premier Inn Dumfries
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Additional Information about Premier Inn Dumfries

Annan Road | Collin, Dumfries DG1 3JX, Scotland
Price range (per night):* INR5,209 - 6,385

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