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Hetland Hall Hotel – reviews, photos

Carrutherstown, Dumfries DG1 4JX, Scotland
Hotel amenities
Hetland Hall Hotel
Ranked #4 of 7 hotels in Dumfries
3.5 of 5 stars 113 Reviews
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113 reviews from our community

What travellers say about this hotel
  • Public area(3)
  • HOT WATER(3)
  • Very friendly(3)
Traveller rating
    44
    21
    17
    17
    14
Only show reviews for Family (31) | Couples (40) | Business (6)
Date Rating
Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Pleasant hotel, good friendly staff”
5 of 5 stars Reviewed 26 January 2012 via mobile
1
person found this review helpful

We stayed overnight at the hotel.
On arrival we were very warmly greeted by the receptionist. It has a very warm welcoming reception area, with open log fire Our room was not fancy but plain and clean - in need of updating but for the cost of the room it was good value. Im sure other rooms within the hotel were of better quality, but ours was fine for what we required. Tv, wifi etc.
The staff who were all very friendly and cheerfull. All meals were very good quality and well presented.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tracey186408 about Hetland Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Wonderful old hotel with lots of charm.”
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

Visited hetland hall for three days midweek. This was my first visit there but hopefully not the last...
Read good reviews on tripadvisor so was hopeful all would be well. I certainly was not disappointed.
Our room was really nice. A large airy room tastefully decorated with a leather sofa to sit and relax on while watching
Tv. The bathroom was a decent size too, very clean and modern with a walk in shower. The bed looked lovely with a gold coloured cover and matching cushions. As well as looking good it was also very comfortable. There was a lovely ambience in the hotel, helped by a 'real' fire
burning in a huge fireplace in the hall. It also had a beautiful wooden staircase leading up to the top floor.
We had breakfast and dinner at hetland hall. All our meals were tasty and plentiful as well as being beautifully presented. Well done to the chef simon! Service was also good, especially breakfast, thanks to a lovely cheery lady. It makes such a difference to be greeted in the morning by
Someone who obviously enjoys their work. All in all we had a really good relaxing time and hopefully we will manage to visit again.


  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask historyloverGlasgow about Hetland Hall Hotel
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gourock
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“very good hotel”
4 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

My wife & I have just returned from a 3 day break at Hetland Hall Hotel. Before we went we read the reviews that had been previously left on trip adviser and we were a bit worried as to what to expect.
On arrival we were very warmly greeted by the receptionist and booked in quickly. Our room was not fancy but plain,clean and cosy
This set the scene for our break, nothing seemed any problem to the staff who were all very friendly and cheerful. All meals were very good quality and well presented.
I did learn that the hotel management had recently changed hands and the new management were endeavoring to bring the hotel back to what it once was but as we all know this will take time.
I was shown some of the other rooms and could not fault any of them

Room Tip: room in the original building
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by MrWardrobe for Dumfries
Ask MrWardrobe about Hetland Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands - UK
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Don't want to upset the bride and groom but !”
3 of 5 stars Reviewed 11 January 2012

We attended a wedding at Heltand and had use of 2 rooms the first was ok the second was really not very good at all including brown water out of the shower. The heating was hit and miss but electric supplementary heaters were provided as when the heating was off the room was cold. Now to the food the vegetables were raw not al denta I mean raw and that includes carrot and cauliflower more cruidites than veg. At the pre-wedding breakfast they managed to mess up the order for starter and dessert many of which arrived cold. For £16 a head the food was not to the standard you would expect. It was slightly better at the wedding breakfast but still not 5 star. The best thing about Hetland is the staff they are really friendly and helpfull but things still need work to be work better than an ok review.

Room Tip: There are soom nice rooms but not sure how you ensure how you get one
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wanttogoback about Hetland Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
2 helpful votes 2 helpful votes
“This hotel made our wedding very special”
5 of 5 stars Reviewed 7 January 2012 via mobile
2
people found this review helpful

We had a small party of twelve, the bridal suite and other rooms were beautiful, all staff did everything they could to make our stay fantastic, could not have asked for anything more, we will be spending our first anniversary there, can not thank the owner, Marion or any of the other staff enough you all made our wedding just that little more amazing x

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vikifraser about Hetland Hall Hotel
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Additional Information about Hetland Hall Hotel

  • Best Western Dumfries
  • Dumfries Best Western
Address: Carrutherstown, Dumfries DG1 4JX, Scotland
Price range (per night):* INR5,321 - 8,906

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