This Hotel has treated us very badly. We have never ever had to make a complaint regarding any Hotel sadly untill now.
No written information given re tarriffs, when we informed Hotel staff on arrival we will not be able to make breakfast, they failed to inform us we would be charged anyway.
When paying our bill , during check out , I questioned the bill, I was informed we would be reimbursed and the money would be creditted to our account. On arrival home I called the Hotel to complain as the over charge had not been paid into the bank, I was given waffle and said we now would not be reimbursed.
I made a complaint to Marie Wells who also gave me excuses about tarrifs etc, and discounted the fact what Hotel staff had informed us. I am currently taking advice on the matter. Although we have roots and family in Selkirk this Hotel will never be used or reccomended by us ,due to the way we have been treated. A weekend in the beautiful Selkirk has had a unhappy ending, we feel very let down. Local people in Selkirk are kind and homely , and are a credit to the Scottish Borders. I wish I could say the same for the Hotel and bad practice in terms of how Guests are over charged for meals that were cancelled, without being informed of the charge regardless.
Futher research is underway regarding Consumer rights, and how we were charged.
A very dissapointed JMorrison

Stayed one night on way to Edinburgh. All of the staff were very friendly and helpful from arrival to departure. The hotel was very clean throughout. We dined in the hotel's bistro which had a small but varied menu and the quality of the food and service could not be faulted. Now the but! If you are going to stay at the hotel make sure that your booking is inclusive of breakfast. We didn't (my mistake) and on departure were faced with an extra bill for £27 - at £13.50 per head this seems to me a tad on the high side. Would certaily stay again but only on a B&B basis

We visited this hotel as guests of two friends who had been there twice before and rated it very highly. When we arrived they were greeted as long lost friends and we were shown both rooms that were booked so we could make a choice. Both rooms were pretty amazing. Co-ordinated and stylish furnishings and very well decorated. The room we chose - Room 3 - (having been given first choice) had a jacuzzi bath in a circular enclosure set into the main room. There was no door or curtain so yo had your bath in ful view of the room. The bath was also the shower. There was a bit of a step down into the bath which was fine if you were reasonably fit and flexible but might be a problem for an older person. there was a big area by the toilet which could probably be configured into a shower and that might be wellworth doing.

The food was excellent (we were on a dinner, bed and breakfast package) and the staff were amazing - so friendly and helpful.

The hotel was comfortable and friendly and I have been recommending other friends to go there.

We originally wanted to stay in Edinburgh but due to the Fringe all hotels were booked but in hindsight we were glad they were. Staff were very friendly and room was beatifully decorated and more than met our needs. Food was excellent in the Bistro and proved excellent value for money. If you are staying for a few days and want to spend a couple in Edinburgh would definately recommend this hotel. Drive to the city is easy and through lovely country and you have the benefits of being in the borders and all the nearby attractions. Hope to go back one day.