This Hotel has treated us very badly. We have never ever had to make a complaint regarding any Hotel sadly untill now.
No written information given re tarriffs, when we informed Hotel staff on arrival we will not be able to make breakfast, they failed to inform us we would be charged anyway.
When paying our bill , during check out , I questioned the bill, I was informed we would be reimbursed and the money would be creditted to our account. On arrival home I called the Hotel to complain as the over charge had not been paid into the bank, I was given waffle and said we now would not be reimbursed.
I made a complaint to Marie Wells who also gave me excuses about tarrifs etc, and discounted the fact what Hotel staff had informed us. I am currently taking advice on the matter. Although we have roots and family in Selkirk this Hotel will never be used or reccomended by us ,due to the way we have been treated. A weekend in the beautiful Selkirk has had a unhappy ending, we feel very let down. Local people in Selkirk are kind and homely , and are a credit to the Scottish Borders. I wish I could say the same for the Hotel and bad practice in terms of how Guests are over charged for meals that were cancelled, without being informed of the charge regardless.
Futher research is underway regarding Consumer rights, and how we were charged.
A very dissapointed JMorrison
