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BEST WESTERN Philipburn Country House Hotel – reviews, photos

Linglie Road, Selkirk TD7 5LS, Scotland
Hotel amenities
BEST WESTERN Philipburn Country House Hotel
Ranked #1 of 5 hotels in Selkirk
4.5 of 5 stars 57 Reviews
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57 reviews from our community

    Trip type
Traveller rating
    40
    9
    4
    3
    1
Date Rating
Kettering, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“We had been charged for breakfast's we did not have .....awaiting Hotel Policy info”
2 of 5 stars Reviewed 29 August 2011
1
person found this review helpful

This Hotel has treated us very badly. We have never ever had to make a complaint regarding any Hotel sadly untill now.
No written information given re tarriffs, when we informed Hotel staff on arrival we will not be able to make breakfast, they failed to inform us we would be charged anyway.
When paying our bill , during check out , I questioned the bill, I was informed we would be reimbursed and the money would be creditted to our account. On arrival home I called the Hotel to complain as the over charge had not been paid into the bank, I was given waffle and said we now would not be reimbursed.
I made a complaint to Marie Wells who also gave me excuses about tarrifs etc, and discounted the fact what Hotel staff had informed us. I am currently taking advice on the matter. Although we have roots and family in Selkirk this Hotel will never be used or reccomended by us ,due to the way we have been treated. A weekend in the beautiful Selkirk has had a unhappy ending, we feel very let down. Local people in Selkirk are kind and homely , and are a credit to the Scottish Borders. I wish I could say the same for the Hotel and bad practice in terms of how Guests are over charged for meals that were cancelled, without being informed of the charge regardless.
Futher research is underway regarding Consumer rights, and how we were charged.
A very dissapointed JMorrison

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask juliemor683 about BEST WESTERN Philipburn Country House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPhilipburn, Owner at BEST WESTERN Philipburn Country House Hotel, responded to this review
30 August 2011
You telephoned the hotel on Wednesday 24th August 2011 to make a reservation for a 2 night stay arriving on Friday 26th August 2011. You were quoted 2 tariffs one being room only the other bed and breakfast. You booked your stay on the bed and breakfast tariff. This was confirmed to you verbally on receipt of the booking on Wednesday 24th August and again by email on Thursday 25th August 2011 as per hotel proceedure. Your bill on checkout reflected the tariff of your choice.
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Bedale, United Kingdom
1 review
“An excellent country house hotel but!”
4 of 5 stars Reviewed 26 August 2011

Stayed one night on way to Edinburgh. All of the staff were very friendly and helpful from arrival to departure. The hotel was very clean throughout. We dined in the hotel's bistro which had a small but varied menu and the quality of the food and service could not be faulted. Now the but! If you are going to stay at the hotel make sure that your booking is inclusive of breakfast. We didn't (my mistake) and on departure were faced with an extra bill for £27 - at £13.50 per head this seems to me a tad on the high side. Would certaily stay again but only on a B&B basis

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BWPhilipburn, General Manager at BEST WESTERN Philipburn Country House Hotel, responded to this review
27 August 2011
Thank you for your review of your recent stay. We are pleased you enjoyed your time with us. As you rightly comment we offer a number of tariffs for our guests ranging from room only, bed and breakfast or dinner, bed and breakfast.
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Perth, Scotland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Wonderful Hotel”
4 of 5 stars Reviewed 20 August 2011
1
person found this review helpful

We visited this hotel as guests of two friends who had been there twice before and rated it very highly. When we arrived they were greeted as long lost friends and we were shown both rooms that were booked so we could make a choice. Both rooms were pretty amazing. Co-ordinated and stylish furnishings and very well decorated. The room we chose - Room 3 - (having been given first choice) had a jacuzzi bath in a circular enclosure set into the main room. There was no door or curtain so yo had your bath in ful view of the room. The bath was also the shower. There was a bit of a step down into the bath which was fine if you were reasonably fit and flexible but might be a problem for an older person. there was a big area by the toilet which could probably be configured into a shower and that might be wellworth doing.

The food was excellent (we were on a dinner, bed and breakfast package) and the staff were amazing - so friendly and helpful.

The hotel was comfortable and friendly and I have been recommending other friends to go there.

  • Stayed August 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BWPhilipburn, General Manager at BEST WESTERN Philipburn Country House Hotel, responded to this review
21 August 2011
Thank you for your review, I am pleased you enjoyed your room and visit to us and hope you will get the chance to visit us again soon like your friends.

The room you stayed in is due to be refurbished in the New Year, this will include a four poster bed and a re-design of the bathroom (as described in your review).
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Herne, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“First time in Scotland and not disappointed”
5 of 5 stars Reviewed 11 August 2011

We originally wanted to stay in Edinburgh but due to the Fringe all hotels were booked but in hindsight we were glad they were. Staff were very friendly and room was beatifully decorated and more than met our needs. Food was excellent in the Bistro and proved excellent value for money. If you are staying for a few days and want to spend a couple in Edinburgh would definately recommend this hotel. Drive to the city is easy and through lovely country and you have the benefits of being in the borders and all the nearby attractions. Hope to go back one day.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BWPhilipburn, General Manager at BEST WESTERN Philipburn Country House Hotel, responded to this review
12 August 2011
Thank you for posting your review. We are pleased you enjoyed your stay with us here in the Scottish Borders. We are also pleased you managed to get to Edinburgh which as you rightly say is only 1 hour away through the beautiful countryside (we always recommend the park and ride service). If you are ever back in the area if would be great to see you again.
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Co.Durham, England
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Fantastic stay.”
5 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

We spent our 10th anniversary at this hotel and had a wonderful stay.
Speedy check in and had help from the staff with our luggage.
Room was immaculate and the jacuzzi was great!
We stayed for dinner, bed and breakfast for 2 nights. The meals were lovely but their was a little bit of a wait between courses, although we didn't mind as the atmosphere in the restaurant was very nice, and the staff were so friendly. Breakfast was lovely with plenty to choose from, but i was a bit disappointed that the full scottish didn't include haggis and potato cakes!! ;-)
Would definetely tell my friends and family to stay here if they were visiting the borders.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BWPhilipburn, General Manager at BEST WESTERN Philipburn Country House Hotel, responded to this review
2 August 2011
We are pleased you enjoyed all the room facilities here at the hotel. We will feedback your improvements to the breakfast and lok forward to welcoming you back on your next visit.
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Additional Information about BEST WESTERN Philipburn Country House Hotel

Linglie Road, Selkirk TD7 5LS, Scotland
Price range (per night):* INR7,169 - 13,778

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