We went into the bar of this grubby hotel for a drink after a walk around this lovely town and its beautiful ruined abbey. A pint of real ale, which was nice, and a glass of red wine. We were served by a bald guy with glasses in a suit, he was obviously not the barman. He poured the dregs of one bottle of wine in a glass and thinking he was going to discard it, I did not pay much attention. However, when my wife finished her drink she almost choked, the bottom of the glass was full of residue which is normally decanted off. When I went over to this person to tell him about it, he did not even apologise and said 'he would inform the supplier'. I pointed out to him that bad manners and not discarding the last dregs of a bottle of wine in a hotel is not to be tolerated, he then apologised but did not seem to be aware of his mistake. Good Scottish hospitality, NOT.

dave smart

There was a musky smell in the bathroom, and it looked a bit tired.

This was the only hotel available for the night we stayed there, and there was a wedding reception going on downstairs which contributed to poor sleep. The location was excellent and we didn't spend too much time in the hotel. The breakfast wasn't that great either, but I really didn't expect much.

I've stayed in much nicer places for £90 a night. If it was for £60 instead of £90, my expectations could've been tempered, but I expected some character and rusticness, but it appeared to be tired and out of date.

Felt I had to put my experience of this hotel down. I was part of a group of cyclists riding from Scarborough to Edinburgh. We arrived and we greeted by friendly staff. Enjoyed an excellent pint in the bar. We had a terrific meal in the evening. In fact probably the best of the trip and would recommend the food. The rooms are dated but the charm of this hotel is not tainted by this. I would recommend this hotel as a good place to stay in Melrose.

Having stayed at this hotel and read the reviews I am convinced this is a hotel of two halves.
The good points were the location in the centre of Melrose and the friendliness of the staff. Breakfast could be good or bad depending on your choice. The bacon was poor,
the toaster didn't work properly but the cold breakfast was excellent.

Some of the rooms are not fit for purpose. The decor and (mfi type) furnishings
are well below standard and the cleanliness is appalling. The room we stayed in had mould round the shower, which incidentally, was easily removable but even after complaining it was still there next day. The stairs leading to the car park were very
dirty making one wonder about the state of the kitchens.

Obvously from the other reviews, it would appear that not all the rooms were in this state.
My opinion is that the hotel needs a good overhaul and maybe some of the 30 rooms should be renovated or closed off to allow the staff to concentrate on the good ones.