The first thing we noticed on arrival was the location of the hotel, not on the harbour front as stated online but up the street behind. We drove into the car park which was tiny and not 'large' as stated online yet again. As soon as we stepped out of our car the smell of grease hit us and made us both feel physically sick. Obviously the smell was from the steakhouse which is in the hotel. They desperately need a new extractor fan system for this!!!! Check in was ok, was asked if we had a vehicle and when replied yes was told to make sure we park on the left side as the right side was for the scottish hydro shop staff next door! If we had to park on their side then we would be asked to move our car as and when necessary!!! Proceeded to our room on the second floor, this was a godsend as the smell of grease from the steakhouse reached up to the first floor. The room looked ok on first entering, spacious, newly decorated so we thought maybe not too bad after all. How wrong were we, the shower was boiling hot and we could not alter the temperature. No soap in the dispensers on the wall. On our second day we had to return to our room mid morning, we were astounded at what we found. Our room door was wedged open and there was no staff on our floor. I was very distressed with this and the realisation that anyone could have entered the hotel either front or back door and made their way easily through the hotel and into the rooms. We tried to find the cleaning staff who had obviously left the door open but there was no sign of anyone, only towels on the staircase along with a huge bunch of keys, these were obviously keys for each room. Again anyone could have taken these keys. The security issues at his hotel are appalling. We locked our door shut and when we returned later in the day our room had not even been cleaned, the floors were dirty and the towels were not replaced. I had to ask for towels. The breakfast was awful, coffee and tea was cold, the food was like rubber and cold. No choice of fresh fruit or kippers as advertised. The toaster took a long time to toast the bread. No free wi fi as advertised also. Very disappointing stay at this hotel and will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC