I booked a family room as it had a double bed and all the double rooms were reserved. I paid £160 for what turned out to be a dirty, squalid, badly equipped, poorly furnished, tatty decorated small room with one three quarter bed and one single bed. The "mini bar" was unplugged in a wardrobe and looked like a fungus factory inside. There were long black hairs inside and on top of the bath. There was scum round the bathroom door frame, tiles and sink which needed a good scrub. In the bedroom the window sills were filthy, the windows broken and there were cobwebs on the ceiling. The small TV had a freeview aerial which showed about three programs. In the morning the breakfast was cheap, burned and prepared well in advance despite there only being 1 hour between 8 & 9 to "enjoy" it. I asked for a slice of black pudding to be told "there is none left", I was the first person in that morning.
Avoid this hotel. It is expensive, dirty, penny pinching, has no parking, no Internet, no restaurant, no bar, no telephone in the rooms, no room service etc etc etc.
It is an embarrassment to the Scottish tourist industry and the owners should be ashamed of themselves for charging up to £220 for a night in this dump.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 September 2011
We are disappointed that you did not enjoy your stay with us.
We were not aware of any problems with cleanliness if we had we would have offered to either change your room or to have it re-cleaned.
We do not have any rooms in the hotel with a ¾ bed all our double beds are a standard size of 4' 6” wide.
Most of the rooms have had the 14” televisions replaced with ones ranging from 19” to 26” with most having freesat providing around 100 channels. All of the others should be able to receive around 20 freeview channels.
Although our standard breakfast times are between 8am and 9am a significant number of our guests book breakfast at 7am. Our ingredients are personally selected to ensure quality and value for our customers.
We do not have telephones in the rooms as most people now use mobiles however we do have a payphone on the first floor.
Wifi – BT Openzone is available in the lounge and dining room. In addition to this we are able to provide usb and mifi modems should you wish this service in your room. If your computer has a good antenna you may also be able to receive BT Openzone in your room. There is aslo a computer in the guest lounge for customers to check their emails when they do not have there own computer with them.
We offer a selection of wines, beers and spirits in our dining room and there is an additional wifi router in this room to ensure the best available signal for those wishing to use there computer.
There is no private parking for the hotel but there is a pay and display car park to the rear of the building and several others close by. On street parking is free from 6pm till 9am.
Our prices are a reflection of our costs in providing our services. The price of £220 is our highest price for 4 people in our largest sea view room. We offer a range of promotions and disounts throughout the year with prices from £35 per person sharing a double or twin room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC