Charlieandannie's review sums up our experience at this hotel. It started OK when we organized dinner over email as we were late driving into Oban, but when we arrived it all went downhill. We immediately sat down to eat and were served by a very helpful and attentive young Scottish girl who tried her best, although some Kleenex wouldn't have gone amiss as the poor thing had a terrible cold and sniffed constantly. The food was average and when we requested to have our dessert in our room, the manageress brought the desserts on a tray and left them on our table to take up ourselves, presumably with all our luggage!! When we asked if we can have this in our room, she pointed at the food and asked, 'you want me to take this to your room?' to which my partner replied, 'um, yes, that's normally how it works'. With a huff she collected the tray, explaining that the dessert would spoil if we didn't eat it immediately, but obviously the entire meal was preordered so they could get us out of the restaurant as soon as possible and pack up. To top it all off the shower head was broken so my partner had to request another room in which to shower the following morning! Overall, this hotel should be avoided as there are plenty of other guest houses in Oban and Best Western should review their association.

I'TS TRUE THIS IS THE WORST BEST WESTERN WE HAVE STAYED IN...
There is no such thing as WI FI throught the buliding...Don't let them tell you it's not working because of the atmosphere !!!!!
Both the main buidling and the budget rooms out the back are old and tired,.dispite staying on the top floor of the back buicling we experianced creeky floors/unsealed windows/no water pressure(dispite boiler on same floor) and when it rained the roof leaked dripping water down the rooms backwall cavity... the lift is very noisy and thumps when it comes to a stop.. But to top it all off the Management is extremely rude, when asking a simple question of the staff about the wi-fi problem the managers wife gave me "the hand" in my face!!!!!....
I feel this hotel really lets down the standard of the Best Western Trademark.

booked via the internet and chose the cheapest deal in Oban so wasn't really expecting too much .
However, i've got to say that this was one of the best hotels i have ever stayed in. couldn't fault any part of my one night stay,,,,, the hotel is spotlessly clean and the furniture and decor appeared to be new, the staff were friendly and helpful, the evening meal wasn't cheap but worth every penny (the bar meals were cheaper and the menu was extensive). The full Scottish breakast and the view from the restaurant accross the bay was a perfect way to start a day.
This was a business trip so only there for a day but plan to return for a few leisurely days next year

Staff helpfull, room small but clean, had a jacuzzi in bath very relaxing after a days work most welcome. Drinks expensive, breakfast good but not the cleanest I've experienced. All that said would stay here again for business visit.