I don't know where to begin! The staff of the Skene House Rosemont are incredibly friendly, welcoming and genuinely interesting in helping you in any way they can. When we arrived our room was on the second floor with no lift and as we had a baby and a stroller with us, we asked if there was a more accessible room. They went out of their way to accommodate us and we were switched to a room across the road which had lift access. The porters who moved all of our heavy luggage and a baby cot would not even accept a tip for their hard work! Everyone kept asking if there was anything we needed or they could do! The room was fantastic!! On par with what you would expect from the Hilton but with the benefit of a very modern lounge/kitchen! The breakfast was very good and the staff again very friendly and helpful. One of the most surprising benefits was the laundry service available - full size washer and dryer (with detergent provided) and complimentary! Traveling with a baby for 10 days this was a miracle for me! And again the very kind staff offered to move the baby clothes from the wash into the dryer when it was ready AND bring it to our room!!! If that is not going beyond the call of service I do not know what is - truly exceptional! I have always been very fond of Scotland but this hotel and their staff are remarkable ambassadors!
- Skene Hotel Aberdeen
- Skene Hotel Rosemount