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Skene House Rosemount – reviews, photos

4.0 of 5
96 Rosemount Viaduct, Aberdeen AB25 1NX, Scotland
Hotel amenities
Skene House Rosemount
Ranked #3 of 66 hotels in Aberdeen
4.5 of 5 stars 276 Reviews
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276 reviews from our community

What travellers say about this hotel
  • Continental breakfast(13)
  • Reception staff(9)
  • Union Street(8)
  • Very good(6)
  • Living room(5)
  • High standard(5)
  • Would highly recommend(4)
  • Friendly and helpful(4)
  • Next time(4)
  • Helpful and friendly(4)
Traveller rating
    187
    65
    16
    6
    2
Only show reviews for Family (41) | Couples (105) | Business (51)
Date Rating
Calgary, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Fantastic service!!”
5 of 5 stars Reviewed 31 January 2012

I don't know where to begin! The staff of the Skene House Rosemont are incredibly friendly, welcoming and genuinely interesting in helping you in any way they can. When we arrived our room was on the second floor with no lift and as we had a baby and a stroller with us, we asked if there was a more accessible room. They went out of their way to accommodate us and we were switched to a room across the road which had lift access. The porters who moved all of our heavy luggage and a baby cot would not even accept a tip for their hard work! Everyone kept asking if there was anything we needed or they could do! The room was fantastic!! On par with what you would expect from the Hilton but with the benefit of a very modern lounge/kitchen! The breakfast was very good and the staff again very friendly and helpful. One of the most surprising benefits was the laundry service available - full size washer and dryer (with detergent provided) and complimentary! Traveling with a baby for 10 days this was a miracle for me! And again the very kind staff offered to move the baby clothes from the wash into the dryer when it was ready AND bring it to our room!!! If that is not going beyond the call of service I do not know what is - truly exceptional! I have always been very fond of Scotland but this hotel and their staff are remarkable ambassadors!

Room Tip: If you have kids ask to staff in the block of flats with the lift access (they are a bit more money...
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Canadian_travellor about Skene House Rosemount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Millard, Assistant manager at Skene House Rosemount, responded to this review
2 February 2012
Thank you very much for your wonderful review after your recent stay with us. It was very nice to read that we were able to help you enjoy your stay in Aberdeen. Our staff work hard to make sure the guests go away with a good impression and they genuinely enjoy helping and finding out more about each person we see.
I'm glad we were able to find suitable accommodation for you and your baby. As much as possible we do try to accommodate families either on low floors or in the building with a lift. We are not always aware of young guests at the booking stage but will usually be able to change suites on arrival. Please do not hesitate to contact us before arrival to make any special requests if you would rather get straight into your suite. On the other hand, if you don't mind a short wait at reception our receptionists are always happy to have someone to chat to and I seem to remember that your baby and her little cocoon was a firm favourite!
Thank you again and we look forward to seeing you in the future.
Kind regards
Jan Millard
Assistant manager
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Corbridge, UK
Senior Contributor
21 reviews 21 reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
“Good - but not as good as last time”
4 of 5 stars Reviewed 30 January 2012

We stayed at the Skene House Rosemount for one night in December 2012. I think that this was our fourth stay there and I have to say that I was slightly disappointed this time. The Rosemount is split over a couple of buildings and in the past we have always had a room in the building above the conference facilities. This part of the operation seems a bit more custom built on the inside and is more like a hotel – including a very good buffet breakfast. This time we were in one of the buildings behind reception which was much more obviously a converted flat with a smaller bathroom and smaller kitchen and breakfast provisions in the room rather than the buffet breakfast. It was very comfortable (but not as spotlessly clean as our other stays) and we got a very comfortable night’s sleep. The free wi-fi worked fine.

Would I stay at the Rosemount again? Probably. It’s not cheap (we have paid about GBP 130 every time) but it is in a great location. It’s a quick walk down to all the shops and museums and you can park on site. Maybe we have just been lucky in the past and have been upgraded but I felt a bit let down this time.

Room Tip: Try and get a room across the road from reception in the building with the conference facilities.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Millard, Assistant manager at Skene House Rosemount, responded to this review
31 January 2012
Thank you very much for taking the time to post a review of Skene House Rosemount after your recent stay with us. I was very sorry to read that we had not lived up to your earlier experiences.
From your description I believe you have been upgraded to our superior suites on previous stays but this time you were allocated an executive level suite as booked. If you would prefer the superior suite for your future stays please do not hesitate to contact either reception or our reservations department to make any special requests. Where possible we do upgrade to our superior suites, particularly at weekends but this does depend on availability.
Although the buffet breakfast is not included in the rate for the executive suites all of our guests are more than welcome to use our breakfast room for a small extra charge.
I was very happy to read that you found the suite comfortable and were able to get a good nights sleep.
Thank you again for the review and we look forward to seeing you again in the future.
Kind regards
Jan Millard
Assistant manager
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The Hague, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed 19 January 2012

Really enjoyed staying in this hotel. It is clean, modern, and has big rooms/appartments. The breakfast was good.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bernard222 about Skene House Rosemount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Millard, Assistant manager at Skene House Rosemount, responded to this review
20 January 2012
Thank you for choosing to stay at Skene House Rosemount for your business trip to Aberdeen. Also for taking the time to review us afterwards.
Our housekeeping staff work hard to keep up the high levels of cleanliness in our suites. I will pass on your comments to both the housekeeping and kitchen departments.
Thank you again and we look forward to seeing you again when you next travel to Aberdeen.
Kind regards
Jan Millard
Assistant manager
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“modern retreat close to city centre”
4 of 5 stars Reviewed 17 January 2012

Rosemount suites are quite modern, with safe private parking and close to Aberdeen city centre (union str. is 5-10min walk), staff are helpful and the suites are well equipped for the cold weather in winter.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask techBiztraveller about Skene House Rosemount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Millard, Assistant manager at Skene House Rosemount, responded to this review
20 January 2012
Thank you very much for posting a review of Skene House Rosemount after your recent stay with us. I was very happy to read that you enjoyed your stay and our facilities.
I will certainly make sure that I pass your comments along to our staff. I'm glad they were able to help you enjoy your time in Aberdeen.
Hopefully we will be able to welcome you back again in the future.
Kind regards
Jan Millard
Assistant manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lerwick, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent New Year Stay”
5 of 5 stars Reviewed 6 January 2012

My partner and I stayed over New Year at Skene House. I had read a few bad reviews about some of the suites but when we checked in we were told that our suite was across the road in the church. I was delighted as these had the best reviews. We were not disappointed in any way. Everything was first class from the suite to the breakfast and the service from all the staff we encounted.
We had a great time and would certainly stay again. Thanks so much to you all and Happy New Year. Room 406 from Shetland
Romm

Room Tip: Ask for a superior suite in the church
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dipsy23 about Skene House Rosemount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan Millard, Assistant manager at Skene House Rosemount, responded to this review
10 January 2012
Thank you very much for taking the time to review us after your recent stay at Skene House Rosemount. I'm glad that we were able to help you and your partner celebrate the New Year.
As you mentioned our suites are quite different and some suites suit our guests better than others. Please do not hesitate to contact either our reservations department or our reception should you have any specific requests for your stay. While we can't make guarantee's we will certainly try to provide the perfect stay.
I will pass your lovely comments along to all of our staff too.
Hopefully we will see you back again quite soon.
Kind regards
Jan Millard
Assistant manager
Report response as inappropriate
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Additional Information about Skene House Rosemount

  • Skene Hotel Aberdeen
  • Skene Hotel Rosemount
Address: 96 Rosemount Viaduct, Aberdeen AB25 1NX, Scotland
Price range (per night):* INR5,740 - 15,103

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