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The Best Western White Horse Hotel – reviews, photos

68 Clooney Rd | Londonderry, Derry BT47 3PA, Northern Ireland
Hotel amenities
The Best Western White Horse Hotel
Ranked #6 of 12 hotels in Derry
4.0 of 5 stars 134 Reviews
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134 reviews from our community

What travellers say about this hotel
  • Great value(6)
  • Very good(6)
  • HOT WATER(4)
  • Friendly and helpful(4)
  • Swimming pool(4)
  • Reception staff(3)
  • Leisure facilities(3)
Traveller rating
    57
    34
    21
    10
    12
Only show reviews for Family (30) | Couples (41) | Business (23)
Date Rating
Armagh
1 review
“kil221”
4 of 5 stars Reviewed 5 February 2012

Unimpressed with outside of hotel as it is located in an industrial area but once through the front door our impressions changed. The welcome was warm and friendly and the appearance was bright and airy with open fire in the reception area. Room was clean and well appointed with everything you would need. Food was excellent and staff were very attentive. Would recommend this hotel.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Daphne K about The Best Western White Horse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Baldrick, General Manager at The Best Western White Horse Hotel, responded to this review
8 February 2012
Dear kil221,

Thank you for your review. We have landscaped alot of the outside areas of the hotel and repainted all walks to improve our looks. As you said a car garage close by has recently closed and this does not help. I am glad once inside you appreciated the hotel appearance and our facilities.
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Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“nice stay”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

i stayed at this hotel for two nights in January with my husband. room was nice and clean. staff were lovely and food was amazing. breakfast was your usual choice for foods from fruit, cereal and a cooked breakfast. (if you dont see beans just ask for them like my husband did).
There was a wedding on one of the nights that we were there but we didnt here anything in our room.
Gym looked good but we didnt use it nor did we use the swimming pool.
I would recommend this hotel for a nice wee week end away.

Room Tip: i would ask for a room further away from the reception if there is going to be a wedding etc on as w...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask busybee147 about The Best Western White Horse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Baldrick, General Manager at The Best Western White Horse Hotel, responded to this review
8 February 2012
Thank you for your comments with reference to your stay. I am glad my staff looked after you and you enjoyed your breakfast. You missed out on treating yourself to a relaxing dip in the pool but there is always next time.
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Paisley, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Avoid !”
1 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Stayed at this "3star" hotel for one night on 25/01/12, it was a work trip and i booked this hotel on the strength of its web page,well they should be done under the trade description act !!. I was in room124 ,did it look like the pictures on there web page ? Not a chance more like a grubby 70s B&B. Where do i start, lets start with the actual room door there is a 3/4 inch gap at the bottom of it you could get a telephone directory under it !!, the bathroom had a toilet with indigestion spontaneously bubbling and gluging , grubby grout and silicon round the bath at the tap end, luke warm water even after running the tap for 5 min, there is a electric towel rail and the cable for it is secured with fittings nailed inbetween the tiles into the grout,one was allready hanging loose and the others wont stay in grout for long, looks like "new" skirting boards and door frame in the room, obviously went for the cheap and cheerful joiner because the work is as rough as a badgers back side,Bedding was clean and the bed not the worst ive slept in and the reception staff were polite enough,if it was my money paying for it i would be looking for a refund as it was work all i will do is make sure everybody in my firm knows to avoid it.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask paisleyman46 about The Best Western White Horse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Overnight stay”
4 of 5 stars Reviewed 24 January 2012

Stayed at this hotel as it was close to Campsie ind. est where I was attending a business meeting the next day. Recommend this hotel as it has nice facilities, 20m pool and gym, and great food having recently got an award. Receptionist and restaurant staff very helpful in getting the wifi to work as I needed it to check mails. Good value also.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kellys69 about The Best Western White Horse Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“three night stay”
5 of 5 stars Reviewed 18 January 2012

I stayed at this hotel because of the location - close to both the airport and hospital - it really was an excellant choice. The food was exceptionally good, the waiting staff very attentive and the reception staff could not have been more kind and thoughtful to me. It was not a happy occasion as I was in Ireland to visit a very sick relative and eventually staying an extra night to attend his funeral.

When I come back to the area - which I certainly will - I will definately stay at this hotel again

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Best Western White Horse Hotel

  • Best Western Derry
  • Derry Best Western
Address: 68 Clooney Rd | Londonderry, Derry BT47 3PA, Northern Ireland
Price range (per night):* INR3,511 - 7,579

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