We travelled 36 hrs from Australia, arrived at 4pm and met by daughter, had to ask for milk for tea, then she went out and we were alone, 4.20, time for a shower, alas no hot water! sat aroud 'til 5.0pm when husband came home with loaded trailer, told him no hot water, he said "I expect the timer has not come on, will check it when I have finished"
We sat around for another 30mins and hot water now available, No remorse by hosts!
The room had far too much furniture, you could not use the suitcase holders provided and still move around the room. The breakfasts were fine, but certainly not at all special.
Second morning and a 7.30am shower, alas only hand towels in bathroom, which I used.
Once dressed went looking for hostess, no one around! Located a chest on the landing which held towels and linen, so at least my wife had a bath towel. Told the hostess at breakfast, she said, "Oh, must have forgotten to put them in" No sorry!
We were the only people staying, I paid 80 pounds a night, very expensive we felt, though if the advertising blurb had been correct this would have been acceptable.
My wife was refused permission by hostess to use internet, she gave some lame excuse why it could not be used.
We continued with our two week trip around Ireland, every other B&B was better and cheaper and friendlier without exception.
We have complained about the rating and our experiences to the N.I. Tourist Assn.
We ran a B&B near Cape Town for 8 years, so I guess we know what the business entails!
Gordon and Sheila Mayfield, Adelaide.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 August 2010
Pheasants Hill Farm is a family home, not a hotel. We are offering bed and breakfast accommodation, in a farmhouse, on a working rare breeds farm, run by a real family. This reviewer has failed to mention the fact that these guests told us they would be arriving at 1pm. Being a family run B&B we have a 4.30 pm check in rule to allow us time to shop for food after cleaning the rooms. In this case we made an exception and agreed to allow these guests to check in early because they had travelled so far. We waited for them for 3 hours, from 1pm till 4pm cancelling two appointments with care homes - my daughter and myself were trying to find sheltered accommodation for my 87 year old father with dementia following the death of my mother at the end of April. They turned up 3 hours late - we had had to rearrange all our appointments. We don't leave milk out all day because it will go off, but we provide it fresh on arrival. I had gone ahead to visit the care homes, leaving my daughter at home to wait for the guests arrival. After the guests finally turned up three hours late my daughter had then to go out to keep the rearranged appointments with the care homes. The hot water central heating system is timed to come on at 4.30pm to accommodate the normal 4.30 pm check in time for guests. The guests asked my husband to switch on the central heating early. He was in the middle of feeding 150 pigs, in his working clothes, so it was difficult to respond instantaneously with 150 hungry pigs biting his wellingtons. However, he interrupted the feeding to accommodate their request. The comment about the room is not true - the room is 23foot long by 13 foot wide, with a 13foot by 6foot bathroom. It is a family room, so it does have extra folded sofabeds, and also has two armchairs. Most guest like the fact that they have a kingsize bed and a single bed to use, plus 4 armchairs - usually guests find this sitting area is an extra and a comfortable feature. The comment about the towels is true, it was an oversight, but this shows that we do actually provide completely fresh towels everyday - this is unusual in a B&B.
The comment about being refused permission to use the internet is untrue - I offered them free access via WIFI which we have installed for guests use - these guests wanted to use our private business computer, which we could not allow due to the security risks this would open us up to. In the early days of operating this B&B I did allow another silver surfer from New Zealand access to our business computer - instead of simply checking his emails he decided he knew best and rearranged the operating system - we had to buy a whole new computer system and lost all the data. For this reason we cannot allow guests to use our business computer, but we offer free WIFI instead.
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