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Pheasants Hill Country – reviews, photos

37 Killyleagh Road, Downpatrick BT30 9BL, Northern Ireland
Hotel amenities
Pheasants Hill Country
4.0 of 5 stars 5 Reviews
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5 reviews from our community

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Brisbane, Australia
1 review
“We loved this little farm!”
5 of 5 stars Reviewed 25 November 2010

This was our first stay in Northern Ireland and our very first night in the country. It was wonderful! It was so good that none of the other places that we stayed in were up to the same level. We had a huge room with huge ensuite and huge spa bath and felt very much at home amongst the pigs and chickens. It was delightful to awake to the sounds of the farm. Breakfast was a hearty one and our hostess a true delight! Should we return to this part of the world in the future, we'd certainly head back here.

  • Stayed August 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SheilaOliver about Pheasants Hill Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
“Poor service and poor value”
3 of 5 stars Reviewed 14 July 2010

We travelled 36 hrs from Australia, arrived at 4pm and met by daughter, had to ask for milk for tea, then she went out and we were alone, 4.20, time for a shower, alas no hot water! sat aroud 'til 5.0pm when husband came home with loaded trailer, told him no hot water, he said "I expect the timer has not come on, will check it when I have finished"
We sat around for another 30mins and hot water now available, No remorse by hosts!
The room had far too much furniture, you could not use the suitcase holders provided and still move around the room. The breakfasts were fine, but certainly not at all special.
Second morning and a 7.30am shower, alas only hand towels in bathroom, which I used.
Once dressed went looking for hostess, no one around! Located a chest on the landing which held towels and linen, so at least my wife had a bath towel. Told the hostess at breakfast, she said, "Oh, must have forgotten to put them in" No sorry!
We were the only people staying, I paid 80 pounds a night, very expensive we felt, though if the advertising blurb had been correct this would have been acceptable.
My wife was refused permission by hostess to use internet, she gave some lame excuse why it could not be used.
We continued with our two week trip around Ireland, every other B&B was better and cheaper and friendlier without exception.
We have complained about the rating and our experiences to the N.I. Tourist Assn.
We ran a B&B near Cape Town for 8 years, so I guess we know what the business entails!
Gordon and Sheila Mayfield, Adelaide.

  • Stayed May 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask mayfieldsheila about Pheasants Hill Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Bailey, Owner at Pheasants Hill Country, responded to this review
6 August 2010
Pheasants Hill Farm is a family home, not a hotel. We are offering bed and breakfast accommodation, in a farmhouse, on a working rare breeds farm, run by a real family. This reviewer has failed to mention the fact that these guests told us they would be arriving at 1pm. Being a family run B&B we have a 4.30 pm check in rule to allow us time to shop for food after cleaning the rooms. In this case we made an exception and agreed to allow these guests to check in early because they had travelled so far. We waited for them for 3 hours, from 1pm till 4pm cancelling two appointments with care homes - my daughter and myself were trying to find sheltered accommodation for my 87 year old father with dementia following the death of my mother at the end of April. They turned up 3 hours late - we had had to rearrange all our appointments. We don't leave milk out all day because it will go off, but we provide it fresh on arrival. I had gone ahead to visit the care homes, leaving my daughter at home to wait for the guests arrival. After the guests finally turned up three hours late my daughter had then to go out to keep the rearranged appointments with the care homes. The hot water central heating system is timed to come on at 4.30pm to accommodate the normal 4.30 pm check in time for guests. The guests asked my husband to switch on the central heating early. He was in the middle of feeding 150 pigs, in his working clothes, so it was difficult to respond instantaneously with 150 hungry pigs biting his wellingtons. However, he interrupted the feeding to accommodate their request. The comment about the room is not true - the room is 23foot long by 13 foot wide, with a 13foot by 6foot bathroom. It is a family room, so it does have extra folded sofabeds, and also has two armchairs. Most guest like the fact that they have a kingsize bed and a single bed to use, plus 4 armchairs - usually guests find this sitting area is an extra and a comfortable feature. The comment about the towels is true, it was an oversight, but this shows that we do actually provide completely fresh towels everyday - this is unusual in a B&B.
The comment about being refused permission to use the internet is untrue - I offered them free access via WIFI which we have installed for guests use - these guests wanted to use our private business computer, which we could not allow due to the security risks this would open us up to. In the early days of operating this B&B I did allow another silver surfer from New Zealand access to our business computer - instead of simply checking his emails he decided he knew best and rearranged the operating system - we had to buy a whole new computer system and lost all the data. For this reason we cannot allow guests to use our business computer, but we offer free WIFI instead.
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Edinburgh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Stunning location”
5 of 5 stars Reviewed 1 November 2008

I really enjoyed my stay at Pheasants Hill Farm. I found it to be a lovely B&B in one of the most stunning areas of Northern Ireland.

The bedrooms were spotlessly clean and tasteful, – with tea, coffee, TV, toweling robes etc – all that you need for a comfy stay.

The breakfast was excellent. – Pheasants Hill is a fully functioning farm – and they also run a farm shop – so the breakfast was literally straight from the farm, and I think they are totally deserving of their best breakfast award.

Bear in mind that you'll need a car to stay at Pheasants Hill – as its right in the middle of the country side – but its an excellent jumping off point to visit the beautiful sites of County Down like Strangford Lough, The Mourne Mountains.

I'd definitely recommend this Guest House – after all how often do you get the chance to stay on a farm surrounded by idyllic countryside?

  • Liked — The food and the location
  • Disliked — I liked it all
  • Stayed July 2007, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Ask PoppyAlice about Pheasants Hill Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Cold Comfort Farm”
1 of 5 stars Reviewed 12 November 2007

A comparison between the Shangri-La depicted in the artful website, and the rather grim reality, is instructive.

“Luxurious” - ? I don’t think so. No sign of the tea by the fire offered on the website, either, just a cursory heads up before the landlady retreated to her quarters.

No sense of spaciousness or ease: the place seems to be run on the battery chicken principle adapted to guests. The rooms are cramped and uncomfortable, a riot of ghastly cheap chintz; all the stuff listed in the website is present and correct, but it obviously took ingenuity to pack it all in.

There's nowhere in the house where guests can spread out or relax. The breakfast room is jammed tight, boarding house style, (quite unlike the website photo) and is the sort of tense, claustrophobic setting where couples whisper stridently to one another and scoot as quick as they can bolt down their breakfast.

The AA award for best B & B in Ireland is not only laughable, it is 6 years old. There should be a statute of limitations on these things. Why the place has a 5 diamond award is a mystery. I’ll be very sceptical about these awards in future. They’re even in the Farmstay book - usually a sure fire guide to proper rural hospitality, but not in this case.

The guest rooms seem to have been shoe-horned into the house. Sound installation was poor, so we had to fidget disconsolately on top of the bed until the proprietorial telly was switched off and we could get to sleep.

We had admittedly proficient but rather gross fry-ups dumped in front of us at breakfast without being given a choice. We made an excuse and left, and happily had no trouble finding nice places everywhere else we went in beautiful Ulster.

  • Liked — Nothing stood our
  • Disliked — Cramped
  • Stayed September 2007, travelled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask John Gilmore about Pheasants Hill Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Bailey, Manager at Pheasants Hill Country, responded to this review
31 January 2010
I welcome the opportunity to respond to Mr John Gilmore's review. Mr Gilmore seemed to have unrealistic expectations of his stay. We offer guests a chance to stay on a working rare breeds pig farm. Guests see animals they probably have never seen before, and are unlikely to see again, as they are rare and unusual - breeds of old fashioned pigs, sheep and hens, living in a natural way, reared in a free range setting. This is not a boarding house, and as a family we don't live in 'quarters' - we live in our own home. It is our place, our farm, and we are happy to share it with guests who understand that it is a farming family's home in rural Northern Ireland. . If Mr Gilmore was looking for a 'Shangri La' we suggest he travel to more exotic locations - his trip was in November and County Down is beautiful but chilly at that time of the year. Every farm in the country is muddy, and the trees are bare. The house is not claustrophobic - it is a modern farmhouse, lived in by our family, with three guest rooms. It is not a purpose built hotel, so the rooms are not as large as they would be at a Holiday Inn, however, we have tried our best to make them comfortable (and spent most of our savings doing so). The comment about 'cheap chintz' is incorrect - the fabrics are all Designers Guild or Liberty. The comment about a 'gross fry-up' displays little discernment or palate - we are one of the only producers of our own rare breed Tamworth bacon and sausages in Ireland and have twice been Northern Ireland Local Hero finalists - our pork has been used on the Great British Menu. In our breakfasts we offer guests the chance to sample home produced food - home cured and smoked bacon, home reared pork made into our own sausages, free range eggs gathered that morning from our hens. Mr Gilmore didn't enjoy this, but 10000 other guests have over 10 years. Mr Gilmore didn't personally like the layout of the dining room. We provide individual tables and also group size tables, so that guests can either sit on their own if they prefer, or sit with their travelling companions. Once again, we have provided this in response to guests likes and dislikes. It is cheaper to expect all guests to sit round one dining table, but many people don't find this comfortable, although Mr Gilmore may prefer this layout. The picture of the dining room on the website is actually a picture of the dining room. The AA award for Best Breakfast, and the 5 Diamond award were awarded by professional hotel inspectors, using a detailed marking system, in many categories, and is robust, fair and systematic, and compares B&Bs in an objective way.
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London, UK
Top Contributor
56 reviews 56 reviews
Reviews in 53 cities Reviews in 53 cities
187 helpful votes 187 helpful votes
“It was OK”
3 of 5 stars Reviewed 29 June 2006

We stayed here to attend a wedding at Strangford. The room and ensuite was pleasant, as was the food. The owners let our girl play with the dog and see the sheep. The owners were pleasant, but not as outgoing as other B&Bs had been, as the other reviewer points out.

  • Stayed October 2004
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask SurfaceTravel about Pheasants Hill Country
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan Bailey, Manager at Pheasants Hill Country, responded to this review
31 January 2010
The reviewer wrote the review 2 years after he stayed here. Why? What was the point? How could it be an accurate and fair?.
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Additional Information about Pheasants Hill Country

37 Killyleagh Road, Downpatrick BT30 9BL, Northern Ireland
Price range (per night):* INR6,966

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