Excellent hotel, well maintained, clean, helpful staff and a great hotel. I would recommend and would definitely return.

disgusting how they treat paying customers, receptionist checked us into a room and charged us a different rate for the night knowing we were supposed to stay in the ramada hotel belfast city centre, but intsead of having common curtosy some respect and general customer service she decided shed take her chances and take a live booking knowing i had a reservation elsewhere,i made it quite clear it didnt seem to be the correct hotel as i said i was told the hotel was behind the catherderal in the city centre not on the side of a dual carriage way in the middle of no where!!!!! anyways there sneaky and deciveing, rooms are disgusting and old food is awful!!!!

The Orchid Suite, access to the private executive lounge with free drinks, access to the health club, 3 course meal and Breakfast for 2 people (for just above £100) is an amazing deal!!!
The suite was lovely and had a king size four poster bed and a lounge. There were 2 large lcd screens in the room, but unfortunately the remote controlled both tv sets at the same time which got a little bit frustrating. Also, the bathroom could have been a little big bigger and more modern (power shower, or jacuzzi bath would have been nice).
The access to the private executive lounge was well worth it, especially when we got unlimited free drinks. The 3 course meal was very pleasant, apart from maybe the desserts. The breakfast was great and well worth it! As for the Health club it is a L.A fitness and is very well equipped and has a nice large pool.

The reason I only gave a 4* is because of the service. We had to ask for a cot 3 times before eventually getting one. Asked once at 4 p.m, another time at 7:30 p.m and finally at 9:15 p.m. We also inquired as to where were our bathrobes. Room service came back and just gave us one instead of two. I asked as to why they only gave us 1 rather than 2, and they answered that they would get us another one. But it never came! At that stage, I could not be bothered chasing them down again!

Value for money = 5*
Comfort = 5*
Facilities = 5*
Service = 1*

Would highly recommend it overall despite the poor service.

My family and partner organised a 'special birthday' gathering for me to dine at the hotel's carvery and i must say i had a wonderful time. The carvery was excellent and i do like my food 'hot' and was not disappointed. The choice was more than i expected and my family and friends also had the same opinion. The hotel decor is so lovely and i was treated to a stay for a few days and the room was fabulous - we had the 'Champayne' suite. Breakfast was another hit with it's continental breakfast and large fry-up,cannot fault it. The staff were so lovely and welcoming and there was a 'Santa' which was a lovely touch - not only for the children, but us adults as well! There is also fitness suite, nail bar, hair salon etc to avail of
so i would have no hesitation in recommending this hotel - even to just drop in and have dinner, drinks, coffee whatever. I certainly will be back to eat in it - especially the carvery. A big thank you to all the staff.