We entered the hotel with some concern as a number of locals had told us they wouldn't stay there. Three of us were booked in for Dinner Bed and Breakfast. The hotel was very clean when we entered. The staff were all extremely polite, friendly and efficient. The rooms were fabulous. I stayed in 228 which was large with a very contempory decor and plasma screen TV. The shower was great. The food was very acceptable pub food in the bar and the breakfast the next morning was terrific.
The locals need to take a new look!!!

The hotel was fine, clean and tidy, decent bar - that did usually seem to be full of locals. The food was okay but breakfast left out in the buffet did tend to dry up.

Everything was attempting to compete with the larger hotels, got the feeling that the management had seen things in larger chain hotels and tried to implement them in their own hotel but just didn't get some of the details right. Poorly printed signs everywhere, strange notices about not smoking in the rooms, ended up just making the place look cheesy for the most part.

This hotel is comfortable, I'd recommend it if you want to be on this side of town. My room was unexpectedly large and had everything . (Unfortunately a bit noisy though as near a busy road and above kitchen, also some fumes as it was very hot and all windows open - but I guess that is not typical) Breakfast was excellent . The food in the Bistro is standard - large helpings - and the atmosphere is cheerful (but the place needs a bit of a clean!)
Staff at Reception were pleasant and helpful once they tuned in, but like several other places in Belfast I noticed they do not pay any attention tthe customer until after they have finished their own conversation (is this a local custom?) Parking is good. It's a £8+ taxi ride into the town centre from here.