Went here in a Friday night in January at 7pm. The fact that there were 2 people in the place should have told me something, but we went ahead.
4 of us were there, 2 where staying in the hotel and had meal as part of package hence why we went there.
2 x salad starters were decent enough, nachos were from a packet and slopped in a bowl. A bit disappointed at that, but nothing too bad.
The mains arrived. 2 x burgers were ok, but the chips which accompanied were cold and not properly cooked. They were frozen chips, not freshly made either. Who can't get chips right?
The fish and chips was an utter disgrace, how they could have even sent it out in the first place was a mystery. It was burnt, the batter was far too thick and the fish only made up a tiny part of it. It was sent back and a replacement was sent out. Again, it was a frozen fish and not fresh.
Same story with deserts, bought in rather than made.
Service was poor despite restaurant and bar being empty. 15 mins wait for 2 beers and a coke!
We got the bill and only then realised that the £15 bottles of wine we had ordered had been replaced by £17 bottles, no doubt another wheeze to make more money.
The chefs are clearly cooks trained in using a microwave and deep fat fryer, nothing else.
Price wise it was far from cheap.
There are many more excellent restaurants in belfast which are cheaper and excellent service.
Avoid this place at all costs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 March 2012
Thank you for your review of Park Inn by Radisson, Belfast
I am sorry you felt we did not meet your expectations during this visit.
I have shared your comments with the my RBG Manager and Executive Chef for further investigation.
For yourself and prospective visitors, please be assured that this is not the service of standard we aim to provide. Our food is not frozen. Our Kitchen Brigade are a fully trained and qualified team, who carry out extensive comparison activities to ensure our pricing is in line with similar properties in the city.
It is of course disappointing to receive such a review and equally that the disatisfaction with the experience was not shared during the visit so we may have been given the opportunity to make this right.
As in all cases, we welcome all reviews as it is only through such feedback we can continually improve our Operation.
I am disappointed that you would choose not to return. However, should you choose to allow us the opportunity to provide you with the usual standard of service we are proud to deliver, please contact me at michael.weston@rezidorparkinn.com.
I do hope to have the opportunity to weclome you back to RBG Bar & Grill, when I am confident you will not a marked improvement.
Best regards,
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
