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Carlton Hotel – reviews, photos

654-656 Mumbles Road, Swansea, Wales
Hotel amenities
Carlton Hotel
Ranked #30 of 35 hotels in Swansea
3.0 of 5 stars 35 Reviews
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35 reviews from our community

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Traveller rating
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Date Rating
London
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Only for masochists who don't need to park their car”
2 of 5 stars Reviewed 27 August 2011

When I heard the name of the hotel, and that they were charging £80 a night for a double room, I thought of some sort of corporately bland experience on a par with Best Western. Sadly, this was not the case.

We struggled for some time to find the hotel, only to realise it was the run-down shack on the seafront, tarted up with a few gaudy hanging baskets. Things didn't get any better as it was revealled that there was nowhere to park the car apart from the municipal facility that charged £5 a day. As we ascended the shabby stairs, and put our tacky key into the flimsy lock, our hearts sank in a sea of shattered expectations.

We opened the door of the room, or rather half-opened it, because it collided with the bed. This same bed was to be our instrument of torture. Small, yet perfectly formed to give you backache, it had obviously been perfected sometime in the late 1970s. The beige decor mirrored the tired atmosphere of the entire resort. An unusual floor-length window opened up onto the road below, beckoning us to take the fast exit from this place of torment.

In the morning, we stumbled downstairs half asleep, half numbed by the desperate discomfort of the night, At breakfast, the coffee came out a machine and the scrambled eggs came with a nasty taste of failed ambition. There was a queue for tables.

At checkout, they seemed unaware of whether we had stayed or not, and spent about 15 minutes faffing around with the bill, in a grimy reception area which only further depressed our spirits. However, in a way, it was an experience, even if it is not one we care to repeat.

Room Tip: there is no best room. The ones at the front do have a sea view.
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  • Stayed August 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Surrey
Senior Contributor
36 reviews 36 reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
“How can hoteliers continue to get away with this ?”
1 of 5 stars Reviewed 27 August 2011

This is a small sea front hotel which is very tired and run down.

Our room was depressing and we didn't want to spend any time in there because it was dark, poorly decorated and the beds were hard and lumpy and deeply unpleasant.

Our bathroom had cobwebs and the shower cycled constantly from scaldingly hot to cold, without any controls being touched.

Breakfast was unexpectedly OK, but sausages were cheap and nasty and the coffee came from a machine.

Waitress was nice.

Thankfully we will never have to stay here agian.

  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Not the best place we've stayed but the people were really great!”
3 of 5 stars Reviewed 10 July 2011
1
person found this review helpful

Stayed at the Carlton recently. Booked it as everywhere else was booked up. We then read the reviews which were a bit shocking. The outside of the hotel from the first floor down was freshly painted with great hanging baskets outside which were obviously looked after. All the paintwork above that was very shabby and the plants in the pots above this level were all dead! We entered the hotel and the man at Reception was wearing a shirt which hadn't been ironed and had a big stain on it. He was really lovely and friendly though and showed us to our room. The carpets around the hotel were old and worn, although they were quite clean. We had a room with a sea view and there was a table and chairs in the window which was nice. The bed was very comfortable and immaculately clean, so was the bathroom and the carpet. However, the bedside tables were covered in dust and the upvc around the windows was black! There is a bar which is part of the hotel which is great - modern and trendy and the staff were great. The breakfast the next morning was one of the best we've had. The room was light, airy and clean. The women working in there were absolutely lovely. Nothing was too much trouble and the breakfast was delivered quickly and with a smile. Good quality food and was really impressed. Not the best place we've stayed but have to stay the staff and the breakfast more than made up for it!

Room Tip: Ask for a sea view!
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  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Nice people, but not a nice hotel”
2 of 5 stars Reviewed 21 June 2011
1
person found this review helpful

Booked this hotel on the basis that it was priced around the same rates as most of the B&B's in the mumbles and I thought my money would go further in a hotel - I was wrong.

Firstly the décor was very very tired and looked like it had not changed in 50 years. The rabbit warren of corridors that led to our room was like a patchwork quilt of odd carpets and wall paint/paper. It felt like a student accommodation - which is not good. It was little things like a home-made fire escape sign barely attached to the wall (surely they can afford to buy a proper one) and the cornices of the light fittings hanging off. It just says to me that the owner doesn't care.

The room was an improvement. The walls looked like they were recently painted, the linen was clean and so was the bathroom. But, we had velux windows without blinds so at 5am when the sun was up - we were also up! The carpet was worn and old, the TV was a nest of cables and the bed was lumpy.

On the plus side, the staff were very friendly which is par for the course in Wales because the Welsh are the most friendly people I know. The breakfast was acceptable, but I know a better breakfast could be had at a B&B. Squidgy sausages and rubber bacon are no good. There is a nice bar on site which is a benefit and it appeared to be a popular choice with some locals which is always good fun.

Summary; needs a huge décor makeover, better effort on breakfast and a handyman to just go around and make some obvious and inexpensive changes and then it is worthy of the price.

Stayed June 2011, travelled as a couple
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wales
1 review
3 helpful votes 3 helpful votes
“filthy hole.”
1 of 5 stars Reviewed 11 May 2011
3
people found this review helpful

New husband decided this was the place to spend our 1 day honeymoon, lucky he isnt divorced if this is the way to start a marriage, cant swear on here but i did when i got in through the door. Owner stank of urine and sweat, couldnt tell which one was worse, room looked like a tramp had stayed there and was still sharing whith us. bed had pubes in, damp, dirty filty hole of a hotel. staff were misserable, overall a crap stay

Room Tip: dont stay here even if its free!!
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  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Carlton Hotel

  • Carlton Hotel Swansea
Address: 654-656 Mumbles Road, Swansea, Wales
Price range (per night):* INR4,013 - 6,688

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Carlton Hotel
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