I stayed in the Zeta room - named after Catherine Zeta Jones as she is said to stay there sometimes - in the main hotel building. The room was warm, welcoming and extremely spacious - I reckon the bathroom is about the size of a bedroom or larger and includes a jacuzzi and a two-person shower. The main room had large cupboards, tasteful wooden floors, and a wonderful six foot-wide double bed. There were also thick curtains which helped block out the light from the nearby street lights. The room is on the ground floor and is easily accessible from the reception and hotel bar.

The hotel staff were very helpful indeed - checking in was easy, efficient, and friendly and I
had no problem finding a secure location for my bicycle, an unusual request I'm sure for a hotel of this calibre and cost. I was also able to order a newspaper to my room for the morning and, while I didn't try out the full Welsh breakfast, there was an excellent selection available for breakfast. Checking out was also very easy indeed and I was able to leave my luggage at the hotel while I explored the nearby Swansea dockland area and museums. The hotel has a wonderful location in a sensitively-restored grade II listed building in the former harbour area and adjacent to the Swansea Museum and Maritime Museum. The dockland area has been restored and has a good selection of restaurants and amenities nearby - definitely worth an explore! All in all, I had a truly wonderful stay at this hotel and shall definitely be returning in the near future.

We have just returned from a 2 night stay at Morgans. We have stayed here many times over the years, but this is the first time we have stayed in the past 2 years. The hotel still remains in my view the best in Swansea and it has an excellent location and free parking. Check in was efficient and our room (John Bright) was large and well equiped, a little noisy but great otherwise. I noticed the hotel is starting to wear a bit i.e bedside light not working and pumps in shower gels did not fit properly which would not have happened before. We ate lunch as Morgans yesterday and the food was tasty and excellent value at £13.95 for 3 courses and the breakfast was nice. Again I noticed some changes, I had a badly stained and dirty napkin yesterday and the milk jug handle was cacked with something this morning. I also noticed that the produce for breakfast was not the same quality as it used to be.
Although I have noticed the changes if you have not stayed here before you would not think anything of it. We live in the local area and we always feel relaxed when we visit Morgans and you would never know you were in the centre of Swansea. The hotel is in a beautiful converted/restored building and although there have been a number of hotels that have opened in the local area, I would still recommend Morgans for its atmosphere and rooms. However, attention to detail needs to be improved.

We have stayed at this hotel three times now over three years and love its old world charm and excellent service. The breakfast is excellent and the bar and casual dining area has got great character and good pub food. It can get busy at the bar but its a big area. Well located for looking around swansea city and the coast walk is very pleasant on a sunny day. Next door to Dylan Thomas museum which is worth a visit. This is a well run country town hotel with loads of character .

We arrived to Hotel early evening Saturday 7th January 2012, checked into room Topaz ,we dropped bags off and needed to go to meet friends so only had few minutes in the room.On our return it was clear that the Hotel entrance lobby is really the local pub it had a very noisy,heavy drinking bar not what you expect in 5 star residence bar so we decided on an early night.

Our room was so warm we could not stay in reception staff managed to switched on A/C and we could go back into room now 11pm. To our amazement the 5 star bed was singles zipped together, the quilt was not in the cover the valance was like a crumpled rag due to the time of
night we just sorted ourselves and tried to sleep.

The room was very dirty, the solid wood headboard you could write you name in dust, bedside tables were filthy, all the typical Moulton Brown toiletries you would expect in 5 star were present but used, broken pump dispensers just signs of no care within the housekeeping.

To make matters worse at breakfast 9.15 am which is table service, I waited 25 minutes then left without so much as an offer for a coffee.

When I checked out , receptionist asked me if I enjoyed my stay, not wanting confrontation I said no and I would be writing to management why. I paid my bill and the receptionist informed me that the Manager was in work and she would call me to discuss issues.

Later that morning I was called by the receptionist as the Manager was to busy on a Sunday morning to call and offered a 50% reduction in my bill, this demonstrated to me that the Manager could not even be bothered to find out what was wrong with my stay but would
reduce room rate.

Any manager would want to know why a guest is dissatisfied but not in this Hotel and I feel that is why the standards are so low.