We stayed at The Mercure Swansea on Saturday 28th January and had a very enjoyable stay. Our room was spacious and comfortable with everything one would want. From the moment we arrived the staff were more than helpful and made us feel really welcome. Even though they were very busy they took time to make sure everything was to our satisfaction. We were there for a wedding party - and the buffet laid on by the Hotel was excellent - highly recommended. Breakfast in the morning was fresh and plentiful and on Sunday is available until 12.00 - so you can have a really long lie in. They have a small but well equipped Gym and a nice heated swimming pool, which we didn't use, but certainly had a lot of use from other guests. Would have no hesiaition in staying at this hotel again and would recommend it to anybody.

Hotel is as you would expect for a average hotel and we got a cheap rate - £89 for a family room. Pool nice but small, however the staff really make this place across the board from reception to the pool and they can't do enough to make your stay comfortable and easy. We wanted more towels and duvets and they were with us almost as soon as we asked for them.

We had a few issues with a noisy party coming in throughout the night however the staff were really apologetic.

A bit in the middle of nowhere but very functional and an excellent breakfast with good quality ingredients and eggs cooked to order.

We'll be back - thanks to the staff for being so helpful

We came here on an offer and were really pleased with what we found. The room was large and comfy and had comfy pull out bed for the two children to share. There is a swimming pool which we made use of and there were family games to borrow on reception which the kids loved. The hotel itself is well placed for Swansea and near to a large shopping complex. A few miles away is Swansea museum which is new and interesting and a large water splash which, although really busy, the kids loved. A short drive is the Mumbles with its little shops and cafes. We loved this area and the hotel was ideally placed. We didn't eat there apart from breakfast but this was excellent. We will definitely be going back

Booked a party of 8 for New Years eve, had to pay full amount prior to date, one couple could not attend due to sickness telephoned 4 days in advance and were told could have the night again when condition improved, this was confirmed by hotel staff when I booked out on NYD. Now informed that they have no record of this or of several conversations made by couple since. Customer service at management level leaves a great deal to be desired.

Bar prices extorsonate 2 small glass diet coke from tap.

The staff that we came across during our stay were without exception very attentive and pleasant, however we did not meet anyone with any authority to state that the payment could be carried forward, this was stated by the assistant manager.