I booked the spa day through a groupon deal for my mum as a birthday present, I have been to lots of hotel before doing this and as i have worked in hotels and sell hotels on a day to day basis so i am probably the worlds fussiest customer when it comes to spas.

The car parking was free of charge which was brill and so close to the m4 it was easy to find. If i had been staying here overnight i would have been pleased as there were a few restaurants close to the hotel that we could have used rather than just having to use the hotel restaurant.

When we arrived at the spa reception we were greeted by a lovely young man who gave us our towells and signed us in. He advised us to get changed and comfertable and the lady we needed to see regarding the spa treatments would come and find us. When we got into the changing rooms the lady was thera and told us she had booked our treatments in for us and laid out towells on the sun loungers. The lady was so welcoming it was brill.

The spa facilities are not amazing and they do look a bit run down but so clean and the staff were cleaning and checking we were ok all the time. We were made to feel so welcome it was lovely.

The treatments were brill and as my mum has a very bad back they made sure she was comfertable at all times and nothing was too much trouble.

The best part about this day was the staff, they are a credit to the hotel and really made our visit special. I would def go back to the hotel and will hopefully stay over night there to try it as i will def be sending my customers there.

Had to work away in Wales in and around Cardiff - first night Hilton - went to room door open - ground floor overlooking gym so could not open curtains - main bulb flickering on & off & needed changing- ordered ham & mustard sandwich - took 50 mins to arrive - cost £11 inc £4 tray charge - glass of red wine £9.80 - no tlc - hotel & room very tired !! Next night premier inn - clean/fresh/warm - lovely/friendly staff - half the hilton price to stay there - 3 course eve meal £20 - large glass wine £4.50 - also single female traveller so put on first floor - to me there was no comparison

The rooms are big but freezing. We had the heating on all night and it was never warm enough.

The hotel itself is far from modern but is clean and the staff are way above average. Breakfast average.

If you have to stay here ring ahead and ask them to put another extra heater in your room and crank them both up to maximum.

We had a very pleasant weekend break here. The staff were very pleasant and helpful. The food was very nice (best Hilton breakfast I've had) - well cooked and flavourfull. Room was OK, although a little tired (probably due for a re-decoration). We will visit again........