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Etap Hotel – reviews, photos

164 Malpas Road, NP20 5PP, Wales
Hotel amenities
Special offer
Rooms from £29 per night
Etap Hotel
Ranked #4 of 19 hotels in Newport
4.0 of 5 stars 83 Reviews
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83 reviews from our community

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Date Rating
Posted by an Accorhotels.com traveller
Cambridge, United Kingdom
1 review
“Etap Newport”
4 of 5 stars Reviewed 30 January 2012

You couldn't fault this hotel for cleanleness service staff carparking etc., There was only one problem and that was as it was so close to the M4 you could hear the traffic noise all night long which meant you didn't get a good night sleep. They need to think about triple or quadrupling the glazing to keep out the noise. Other than that good value.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice Ledentu, General Manager at Etap Hotel, responded to this review
14 March 2012
Thank you for taking the time to write a review about your recent visit to at Etap Hotel in Newport. I’m delighted that you enjoyed your stay. Kind Regards, Fabrice Ledentu General Manager
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Posted by an Accorhotels.com traveller
Lincoln, United Kingdom
1 review
“Cheap And Cheerful”
5 of 5 stars Reviewed 16 January 2012

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fabrice Ledentu, General Manager at Etap Hotel, responded to this review
14 March 2012
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in our hotel I look forward to welcoming you back at Etap in Newport. Kind Regards, Fabrice Ledentu General Manager
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Altrincham Cheshire
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Unbeatable value for money”
4 of 5 stars Reviewed 13 January 2012

Overnight stay booked for 3 persons - was incredible value. Made a mistake with date when I booked on internet -arriving 24 hrs late! I felt really stupid, but Manager could not have been more helpful - offering 20% discount on standard room rate and complimentary breakfasts. I am familiar with the brand in France - Etap are usually located near to Autoroute Interchanges but this is the first time I have stayed in one. It was all very clean and efficient, double bed with overhead bunk which our grandaughter thought was brilliant. Although the hotel is next to the Motorway there was no traffic noise as the glazing was so effective. The shower was excellent and bed comfortable but like a previous reviewer I would have appreciated another pillow. Continental breakfast is available until 10.30 which suited us - great coffee, croissants etc. All in all an excellent stopover which has converted me to the brand. Although there is a very large car park attached to the rear of this hotel ,on arrival in late afternoon 75% of the parked vehicles were commercial ones, which caused visibility/space problems for car drivers. Unless there was a 'white van man' convention on that day I expect this is a normal situation so be aware - but don't be put off. If you want a cheap and cheerful hotel where it is possible to get a good nights sleep I can recommend it. The excellent customer care was a bonus!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice Ledentu, General Manager at Etap Hotel, responded to this review
14 March 2012
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourself in our hotel I look forward to welcoming you back at Etap Newport. Kind regards, Fabrice Ledentu General Manager
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surrey
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Excellent value”
4 of 5 stars Reviewed 1 January 2012

Stayed just one night, no frills but if you only need a bed for the night, this place fits the bill. Room was clean, bed was comfy and plenty of hot water in the power shower. No restaurant or bar but there is a fridge in Reception I noticed had chilled beer and soft drinks. Previous comments have said breakfast wasn't good but I thought for £3.75 you can't go wrong! Cereals, very fresh bread, fresh croissants, grapefruit, muffins and plenty of juice and tea/coffee. Only negative is that it is quite noisy from the M4 and even though we were at the opposite end, you could hear traffic.

Room Tip: As far from the M4 as possible! (Higher room numbers)
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kerrymcg about Etap Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrice Ledentu, General Manager at Etap Hotel, responded to this review
14 March 2012
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Etap Hotel in Newport and look forward to welcoming you back again soon.Kind regards, Fabrice Ledentu General Manager
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Hertford, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Excellent Value for those on a limited budget”
4 of 5 stars Reviewed 31 December 2011

We stayed here for 3 nights recently and were slightly surprised. Sure the room was functional and facilities were limited but everything was clean and the place has a pleasant atmosphere. The shower was excellent and the bed was comfortable, although 2 pillows would have been nice.The "Eat as much as you like"continental breakfast was reasonable value as well at £3.75. The location was good as the M4 was nearby, especially for those travelling by car [although we couldn't hear any noise] as they have a car park. Having said that the immediate area was a bit depressing. At £18 a room this is a no brainer for me and I will be happy to stay here again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna Durczynska, Manager at Etap Hotel, responded to this review
19 March 2012
Thank you for your kind comments and compliments. I am delighted that you liked your room and enjoyed the breakfast. All the team in Etap Newport is looking forward to welcoming you back again soon. Kind Regards, Katarzyna
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