where do i start
well the location is very good (as long as you dont drive) situated as it is in the very centre of Cardiff, BUT (and its a big but) it is also right above a smelly greasy nasty fried chicken place, the smell of which permeates the lower floors (and possibly the higher ones too, but i didnt experience those)
the room was pretty clean, but was noisy with no view and a truly awful smell if i opened the window and an "merely" awful one with it closed from the aforementioned fried chicken venue.
the room had electrical wires on show, and some of the woodwork was unpainted with the chance of giving splinters.
further to this there was some sort of mechanical device (aircon possibly ???) located by my room that made loud noises at all times of the day and night and which on occasion made the door of my room shake and make yet more noise.
i asked for a room on as low a floor as possible due to medical issues, however whilst this request was accomodated the room was right by the top of the 1st flight of (noisy, creaky) stairs, and as such i could hear yet more noise every time someone returned to or left their rooms.
whilst i was warned that the venue had no lift, i feel the need to point out that the stairs are both steep and narrow - should god forbid a fire occur i pity anyone above the 1st floor who has to try to escape.
some of this could be overlooked (well maybe a tiny bit of it) if the prices were reasonable, but no no theyre not cheap at all.
the place it seems has virtually no staff, at night it has none at all
no restaurant, indeed no facilities whatsoever
there isnt even a way of anyone coming to meet you, as if they arrived and you were in your room theres no bell, phone nor concierge etc
how this place (i hesitate to call it an actual hotel) has any stars i dont know, im even more amazed its ever passed any sort of fire or safety certificate.
tbh i wouldnt recommend this place as a kennel for your dog, let alone a place for a human being to actually stay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 January 2011
I am sorry the guest has not enjoyed their stay. I will answer the guests views in point form.
1/. I do not belive the building smells of Fried Chicken but I will get the extractors and air freshener units checked out as this should not be the case.
2/. I have repaired the wires that were sightly showing. All of our electrical appliances are PAT tested yearly. Our woodwork is painted on a regular basis.
3/. There was a problem with our water pump which did make a louder noise than it should have done by room 1. We have repaired this so I apologise to the guest for us not picking it up earlier.
4/. We do highlight on websites that our stairs are quite steep. I have also mentioned it on previous reviews on this site.
5/. I can assure all guests that we have an up to date fire certificate and an excellent fire alarm system. We also have an extra fire door to every two rooms. This is far more than you would find in big hotels and is much safer.
6/. I can promise all guests that our prices are very reasonable considering our location.
6/. Guests can phone staff 24 hours a day from the phone in their room. Reception is always manned.
7/. The establishment is a lodge and not a hotel. I would like to stress that we have 3 stars as a bed and breakfast and not as a hotel. This is reflected in the price. There is no website that says that we are a 3 star hotel. I am sorry if the guest misunderstood this.
8/. I am saddened that the guest has finished the review with a newspaper type headline. We are a family business that work very hard to please our guests.
9/. I politely ask the guest to contact us to see if we can assist in resolving these complaints. I do not understand why the guest has waited six months to post this review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC