This hotel was booked for somewhere cheap to stay while on a conference and it can't be denied that the location is great, right on the main high street close to the castle, shops, pubs and stadium.
However, there were continuous noises, I guess in the plumbing, at regular intervals and the windows banged from the wind. The parking in the town centre was expensive even though the hotel gives you half price tickets. Also, no hot water so couldn't have a decent shower.
When the reception was contacted they assumed we were mistaken, and moved us to a second room. Here the bed was so uncomfortable that we could barely sleep so the stay was all-in-all rather miserable. The staff were not that interested in how our stay went. OK place to stay if comfort is not necessary but location important e.g. a stadium trip or a drunken weekend.
Room Tip: Front rooms larger but more noise from street (room 4)
Plumbing noise (room 2)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 January 2012
Thank you for your review.
I am sorry that you did not enjoy some aspects of your stay.
Parking is £9 per 24 hours which I promise is an excellent rate for Cardiff and other City Centres.
I apologise unreservedly about the shower. We knew the hot water was working when running if for 30 seconds or so. However it took your comments to make us realise that it was cutting out after about a minute. We have now had this fixed. Again I am very sorry for this.
I am disappointed to read that you felt that the bed was uncormfatable in the second room you had. I will have this checked.
Finally I can assure you that my staff were interested with your visit and felt that they had solved the problems encountered. However I will try to contact you in an attempt to rectify the issues as I realise you have not felt that your complaints have been dealt with correctly.
Thank you for taking the time to read my reply.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC