We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

BEST WESTERN PLUS New House Country Hotel – reviews, photos

Thornhill Road, Cardiff CF14 9UA, Wales
Hotel amenities
BEST WESTERN PLUS New House Country Hotel
Ranked #3 of 86 hotels in Cardiff
4.5 of 5 stars 98 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

98 reviews from our community

    Trip type
Traveller rating
    60
    27
    5
    4
    2
Date Rating
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Stunning location and lovely hotel”
4 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

We stayed here overnight on a business trip and it was very nice, the hotel has a lovely traditional country feel and the staff were very pleasant. The rooms are a decent size and I had a great view overlooking the fields with the Cardiff skyline in the distance. My only niggle would be when i ordered a cheese board after dinner there was no caerphilly cheese, I was a bit dissapointed as I am all for supporting local suppliers.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask LeoneR33 about BEST WESTERN PLUS New House Country Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
16 January 2012
Thank you for your review and we're pleased to hear you enjoyed your recent stay.

I'll pass your comments regarding the cheese board onto the Chef. We pride ourselves on providing local produce and do this whenever possible.

We hope you visit again when business brings you back to the capital.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
“Lovely Cardiff hotel”
4 of 5 stars Reviewed 15 December 2011
4
people found this review helpful

My wife and I stayed for one Sunday night on business. Elected to have dinner at the hotel for ease, but with just the two of us dinning lacked any atmosphere. Food quality was okay. Breakfast was decent, a few out of date yogurts on offer but these were removed when we rather unsubtly left them on their own. The staff were very pleasant and helpful. Best bits about this hotel are the rooms and views. The one we stayed in had stunning views from the balcony overlooking Cardiff out towards the sea. Secondly, our room was lovely. Is was so nice not to be in a box room with diy shop style furnishings in ever identical room. We opted for a four poster room which had plenty of style and elegance, how many hotel bedrooms can you describe that way these days unless you pay top money. Overall we would recommend this hotel to everyone coming to Cardiff, enjoy!

Room Tip: Opt for a four poster if you are a Couple, makes a lovely change.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask familyof4since2004 about BEST WESTERN PLUS New House Country Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
11 January 2012
Thank you very much for taking the time to review your stay with us.

I'm sorry that your dining experience wasn't up to our usual standard and please be assured your comments have been passed onto the team.

Your recommendation is valued as we pride ourselves on our warm welsh welcome, luxurious accommodation and, what we believe, the best views of the city and Cardiff Bay.

We hope to welcome you back to the hotel again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, England
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Amazing Hotel”
5 of 5 stars Reviewed 9 December 2011
2
people found this review helpful

My wife and I stayed for three nights whilst visiting Cardiff and the surrounding area. We arrived, with ample parking, to a very warm and friendly welcome. Lovely roaring log fires in a traditional country house location. The room was large, comfortable, and very clean. We were going to eat out but the staff were so accomodating, with a first class menu that we stopped at the hotel every night. I would certainly stop here again if in the area.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Senior Adviser for Cardiff
Ask Senior Adviser about BEST WESTERN PLUS New House Country Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
12 December 2011
Thnak you very much for your review and we're glad to see you made the most of your visit to Cardiff.

We very much look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Wonderful”
5 of 5 stars Reviewed 6 December 2011
1
person found this review helpful

We stayed for 2 nights for a family wedding, and can only say how wonderful our stay was at this hotel . The suite was massive, and really comfortable, the gym is well equipped and the food delicious. The staff were very friendly and highly efficient. I would certainly stay here again

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask rikw999 about BEST WESTERN PLUS New House Country Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
12 December 2011
Thank you and congratulations to the happy couple.

We're glad to hear you managed to fit in a visit to the gym and enjoyed your stay. We look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
salisbury
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Cant wait to come back!”
5 of 5 stars Reviewed 27 November 2011
3
people found this review helpful

My husband and I stayed here last night whilst visiting our daughter who is studying at Cardiff uni. I booked online and was not sure what to expect. We couldn't believe our luck! Our room turned out to be a suite with an enormous bathroom. The view over Cardiff was amazing. The lovely sofas and comfy sofas were heavenly. The service was outstanding, especially the lovely lady on reception and Tim, the WONDERFUL barman!!
All in all, a fabulously relaxing break. I have already started nagging my husband to come back!
Thank you to everyone at New House.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask janiedelang about BEST WESTERN PLUS New House Country Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian Hitchcock, Owner at BEST WESTERN PLUS New House Country Hotel, responded to this review
29 November 2011
Thank you so much for leaving your kind review and I'll make sure Tim gets to read it.

We pride ourselves on our warm, welsh welcome and glad to hear you had a relaxing stay.

We wish your daughter the best of luck with her studies and hope to see you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN PLUS New House Country Hotel also viewed

Park Plaza Cardiff
4.5 of 5 stars 477 Reviews
Cardiff, Southern Wales
Show Prices ABS:HotelCheckRates-d550059?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Premier Inn Cardiff City Centre
4.5 of 5 stars 448 Reviews
Cardiff, Southern Wales
Show Prices ABS:HotelCheckRates-d1727912?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Novotel Cardiff Centre
4.5 of 5 stars 461 Reviews
Cardiff, Southern Wales
Show Prices ABS:HotelCheckRates-d211571?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 86 hotels in Cardiff, ranked by popularity »

Been to BEST WESTERN PLUS New House Country Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN PLUS New House Country Hotel

  • Best Western Cardiff
  • Cardiff Best Western
Address: Thornhill Road, Cardiff CF14 9UA, Wales
Price range (per night):* INR7,189 - 12,038

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS New House Country Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN PLUS New House Country Hotel
Show the lowest price for this hotel (from our partners)
Show Prices