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Holiday Inn Express Cardiff Bay – reviews, photos

3.0 of 5
Longniel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
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Holiday Inn Express Cardiff Bay
Ranked #27 of 86 hotels in Cardiff
3.5 of 5 stars 135 Reviews
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135 reviews from our community

What travellers say about this hotel
  • Car park(16)
  • Very good(15)
  • Good value(6)
  • Hot food(4)
  • Reception staff(4)
Traveller rating
    25
    57
    34
    16
    3
Only show reviews for Family (27) | Couples (50) | Business (23)
Date Rating
Southampton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“One of the best Express by Holiday Inn - Cardiff Bay”
5 of 5 stars Reviewed 30 January 2012

As 3 star hotels go this one is a cat above the rest. The rooms overlook the dock of the bay and make for a fantastic evening stroll. The bay area is an easy walk and the hotel also offers a cooked breakfast and not continental only which is the norm for this type of hotel. The staff are very friendly and the car park is secure, although not free!

Room Tip: Ask for a room on the first floor overlooking the dock.
See more room tips
  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask richardnailor about Holiday Inn Express Cardiff Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Matthews, General Manager at Holiday Inn Express Cardiff Bay, responded to this review
6 February 2012
Dear Richardnailor

Thank you so much for taking the time to write such a lovely review - and I know I am biased, but must agree that we have one of the best locations in Cardiff - and a very friendly team waiting to welcome you back!

Kind Regards

Karen
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Cardiff
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Average Hotel”
4 of 5 stars Reviewed 30 January 2012

Lovely hotel for 1 night, perfect Holiday Inn Express. Nice big, clean room! Brilliant location, walking distance to Red Dragon Centre, Millennium Centre and Train Station for Cardiff City Center. Helpful staff, no faults!

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Joanne S about Holiday Inn Express Cardiff Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Matthews, General Manager at Holiday Inn Express Cardiff Bay, responded to this review
6 February 2012
Dear Joanne S

Thank you for taking the time to review us and I'm delighted that you found our hotel to be so convenient and the team here helpful.
We look forward to welcoming you back soon!

Kind Regards

Karen
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bridgwater
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Another good stay”
4 of 5 stars Reviewed 28 January 2012

Stay here quite a few times a year and it never fails to deliver . I am PCR Platinum so stay in quite a few IHG properties through out the year , this is the only HIX I stay in , cant praise it enough . The staff are always polite and friendly and nothing is too much trouble .

Room Tip: 327 on the top floor right at the end so pretty quite
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sterlingsteve about Holiday Inn Express Cardiff Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Matthews, General Manager at Holiday Inn Express Cardiff Bay, responded to this review
30 January 2012
Dear Sterlingsteve
Thank you for leaving such lovely comments on our hotel. We do pride ourselves on customer service and I'm delighted that you agree!
We look forward to welcoming you back in the near future.

Kind Regards

Karen
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2 reviews
Reviews in 2 cities Reviews in 2 cities
“Home from Home”
5 of 5 stars Reviewed 26 January 2012

My wife and I have been coming to the HIE in Cardiff Bay every couple of months for the past five or so years, and it is one of our favourite places to stay. We generally pay between £65 and £85 pn online, which (including a pretty good breakfast buffet) represents excellent value for money. The staff have always been welcoming and attentive, and this is obviously a well run hotel. The situation is perfect - half way between the Bay and and City centre, and in a lovely setting by the old docks. The rooms are warm, clean and of a contemporary feel, and perfect for a stay of a night or two. Cardiff is our favourite "weekend away without son" retreat, and the hotel (as well as the local shops, restaurants and pubs) make it something special every time we go. The times when it has been fully booked and we have stayed in another hotel (Holiday Inn in the City generally) it has not been as good, even though the cost is higher. So to sum up - a home from home for us!

Room Tip: We generally ask for a view of the old dock basin
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mrbub about Holiday Inn Express Cardiff Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Matthews, General Manager at Holiday Inn Express Cardiff Bay, responded to this review
30 January 2012
Dear mrburb

I'm so pleased that you feel that this is home from home for both of you and that you find the hotel such good value for money and just wanted to say thank you for taking the time to put this in such a lovely review for us.

We look forward to welcoming you and your wife again soon.

Kind Regards

Karen
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Aberystwyth, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
“You get what you pay for”
3 of 5 stars Reviewed 23 January 2012

title says it all really, very basic. basic breakfast. basic everything. room a little noisy for us, we could hear everything going on in neighbouring rooms. bed felt like jelly! very weird to sleep in. Good I guess for what you pay for but id rather pay a little bit extra and have a decent breakfast, more comfortable rooms to relax in and a bath tub!

Room Tip: away from the lift/stairs/main entrance
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Frost16 for Cardiff
Ask Frost16 about Holiday Inn Express Cardiff Bay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Matthews, General Manager at Holiday Inn Express Cardiff Bay, responded to this review
25 January 2012
Dear Frost16

Thankyou for taking the time to write a review of our hotel and although you did not find the bed to be as comfortable as expected I'm delighted that you found us overall value for money.

Kind Regards

Karen
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Additional Information about Holiday Inn Express Cardiff Bay

  • Holiday Inn Cardiff
  • Cardiff Holiday Inn
  • Holiday Inn Cardiff Bay
Address: Longniel Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Price range (per night):* INR4,960 - 10,589

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Holiday Inn Express Cardiff Bay
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