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Riverside Hotel & Restaurant – reviews, photos

Offenham Rd | The Parks, Evesham WR11 8JP, England
Hotel amenities
Riverside Hotel & Restaurant
Ranked #6 of 13 hotels in Evesham
3.0 of 5 stars 140 Reviews
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140 reviews from our community

What travellers say about this hotel
  • Penthouse suite(8)
  • River avon(6)
  • Very good(4)
  • Other review(4)
  • Full english(4)
  • Evening meals(4)
  • Good value(3)
  • Friendly and helpful(3)
  • Only way(3)
  • Car park(3)
Traveller rating
    39
    34
    5
    15
    47
Only show reviews for Family (26) | Couples (83) | Business (15)
Date Rating
Cirencester, United Kingdom
1 review
13 helpful votes 13 helpful votes
“Do not stay here unless you like wasting money!”
1 of 5 stars Reviewed 2 January 2012
13
people found this review helpful

This hotel has no management and owners who aren't interested. I will be very surprised if they are still in business in 6 months.
Unfortunately this disasterous stay also had the double negative of ruining New Year 2012 as we were meant to be staying for the whole New Year weekend but left after one night. I am still trying to get the money back for the second night.
The problems were as follows:
1. Initially no light in bathroom, bodged repair by Brian who stood on our bedroom chair with his shoes on and left it dangling by a wire.
2. One towel was provided in a double room. New towels were issued when requested that were damp!
3. An hour before the "gala dinner" when wanting a shower, there was no hot water. The feigned surprise didn't really wash as apparently this is a regular occurence.
4. We were asked to book a table for 7.15 for the gala dinner which was earlier than we wanted. Due to the hot water problems we arrived late (around 7.30pm) but weren't invited to sit down to dinner until 9.00pm
5. Bizarrely there was a second sitting on New Year's Eve, which meant some people were asked to leave the dining room before they had finished their meal. Other diners refused the leave the dining room until they had been promised a refund for their meal.
6. The so-called entertainment I didn't even see, but heard from others it was a joke.
7. Generally the staff were admitting to all guests that the whole evening was a complete and utter shambles, and even started making fun of the hotel and the owners. They were openly saying the whole place was a joke and complaining about their wages in front of guests.
8. Next morning at breakfast it didn't get any better. We came down and had to walk through broken glass from the night before. As for the meal itself: I have never seen bake beans been killed before.

We had to leave despite the fact that there was no-one around who could authorise the credit card refund. I will be taking this up with the credit card company. The staff seemed to agree that we didn't have any other option and weren't really interested anyway!

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Warwick, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Lovely stay and great food”
4 of 5 stars Reviewed 27 December 2011
3
people found this review helpful

I read the reviews after I had booked through late rooms and was apprehensive. We booked dinner bed and breakfast deal for £89 on boxing day for 1 night.

Mary is an elderly lady who worked hard and ensured we had everything we needed to make our stay enjoyable. The evening meal was really good, service was great and the room was comfortable. I think sometimes people expect the moon on a stick for a penny. We had a thoroughly relaxing pleasant break and I would recommend this hotel. We were well looked after.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gtraveller660 about Riverside Hotel & Restaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadway, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A brilliant wedding breakfast and disco.”
4 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

After seeing so many negative comments I was not looking forward to the event. I am delighted to say a marvellous time was had by all. Champagne, food, wines and service all excellent. Disco was great catering to all ages from 4 to 74! Penthouse suite a must for such occasions.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jimebear about Riverside Hotel & Restaurant
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Paignton, United Kingdom
1 review
8 helpful votes 8 helpful votes
“nightmare”
1 of 5 stars Reviewed 18 December 2011
7
people found this review helpful

this hotel ia a total nightmare had booked two rooms for my husband and i and my daughter and boyfriend when we arrived had no knowledge of booking evetually my husband and i were taken to the so called penthouse suite it was cold and filthy mould on matress paint flaking of walls my daughters room was even colder no heating no hot water .That evening there was a wedding reception very noisy doors slamming all night long. in morning we were told we would have to move room as this so called penthouse was double booked when they where told my daughter had no hot water and heating was told the chef/maintainence men could smell diesel and the problem should be sorted the next room we eventually moved to was even worse small cramped and also filthy no towels no milk and just as noisy second night breakfast was even worse all cups on table dirty hair in food and myself still being sick from breafast only payed half the bill after a row with claire so called owner nasty woman was told the penthouse suite was £200 a night must be havin a laugh please do not go there it was a total nightmare from start to finish

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
“Festive, warm & welcoming”
5 of 5 stars Reviewed 2 December 2011
1
person found this review helpful

just returned from a short stay and would like to say how festive, warm and welcoming the hotel is. Staff very friendly and helpful with local knowledge to help you get the most from the area. The hotel's trump card is the wonderful setting - grounds sloping down to river and views of open countryside. Would be great for hobby groups - artists, photographers etc. Very peaceful. In fact a local couple were staying for a night's respite away from hectic family life. We had very good evening meal/breakfast. Comfy bed. Can't wait to return.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nin659 about Riverside Hotel & Restaurant
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Additional Information about Riverside Hotel & Restaurant

  • Riverside Hotel Evesham
Address: Offenham Rd | The Parks, Evesham WR11 8JP, England
Price range (per night):* INR4,347 - 8,192

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Riverside Hotel & Restaurant
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