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Mercure Castle Windsor – reviews, photos

4.0 of 5
18 High Street, Windsor SL4 1LJ, England
Hotel amenities
Mercure Castle Windsor
Ranked #2 of 14 hotels in Windsor
4.0 of 5 stars 424 Reviews
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424 reviews from our community

What travellers say about this hotel
  • Car park(26)
  • Very good(22)
  • High Street(19)
  • Great location(8)
  • Staff were friendly(8)
  • Great Place(7)
  • FREE parking(6)
  • Main building(5)
  • Afternoon tea(4)
  • Flat screen TV(3)
Traveller rating
    200
    144
    45
    15
    20
Only show reviews for Family (90) | Couples (194) | Business (69)
Date Rating
Surrey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good Hotel, Good Service, Good Value”
4 of 5 stars Reviewed 14 February 2012

My husband and I booked into this hotel for our first night without children or responsibilites in 11 years so had high hopes. It did not disappoint in many ways apart from the atmosphere in the hotel restaurant for dinner that evening. We booked in 1/2 board and had the valentine dinner which was 5 courses; the dinner was very good apart from a distinct lack of vegetables - it looked very pretty and tasted great but one baby carrot and 1/2 a fondant potato made the ratio of meat to veg just plain wrong. The music in the restaurant was truly dull like the bad 'muzac' in a health spa and the lighting was too low giving a very muted atmosphere.

The service from all was very good, helpful and friendly.

We were given a room at the front of the hotel as we requested which was great with a bed so large that you'd have to make an appointment to meet in the middle. It had all the facilites you could need, nice large towels and good toiletries.

All in all we had a great time but if you're looking for a lively night don't eat in the hotel.

Room Tip: Front of the hotel gives you a great view on to the street and we didnt hear any noise from outside
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Posted by an Accorhotels.com traveller
Amstelveen, The Netherlands
1 review
“Mercure Caste hotel Windsor”
4 of 5 stars Reviewed 11 February 2012

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Stockholm
Top Contributor
64 reviews 64 reviews
Reviews in 41 cities Reviews in 41 cities
76 helpful votes 76 helpful votes
“Good hotel in central location”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

We arrived at hotel and found immediately good parking free at rear of hotel, a bonus in Windsor.
Staff friendly at reception, first room we booked was a classic double, when we entered room it was a little dated and tired, but the bed was bijou to say the least, two adults 5'9 and over would barely be able to lie flat on it and not have feet hanging out end. Was so small we immediately went to reception and said it wont work. They showed us a king room and upgraded for a few £ and the room was huge, big bathroom,King bed etc.
Breakfast was good and staff attentive. No problems with hotel, we would stay again.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rothsberg about Mercure Castle Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Christmas Break”
5 of 5 stars Reviewed 6 February 2012

On behalf of my parents who stayed there. I found a great Xmas deal late last year. They were totally blown away by everything at this hotel! The service standards, the ambience, the food and the special Christmas programme were all excellent in their opinion. The price was a bargain too when compared to other breaks at that time of year. They would definately go back and are certainly considering a return trip next year. 5 star all round!!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ashley W about Mercure Castle Windsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Poor Quality for Mercure”
2 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

Hubbie treated me to a weekend away a couple of weeks ago and I must say I was really disappointed. We were put in a room in the annexe and the heating was not working, they brought a portable heater but this was not really appropriate with having a young child with us. The room was quite large but tired looking and the shower did not work. Windsor itself was fab.

Room Tip: Do not accept a room in the annexe.
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Cathy G about Mercure Castle Windsor
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Additional Information about Mercure Castle Windsor

  • Accor Castle Windsor
  • Mercure Windsor
Address: 18 High Street, Windsor SL4 1LJ, England
Price range (per night):* INR11,648 - 22,348

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Mercure Castle Windsor
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