I hate to be the only one who gives a negative review. We did not even stay there because of a mix-up in booking . I booked a reservation for June 16, 2011 on May 22., and my credit card was charged for the fee of 70 pouds sterling It was a few days later that I realized that I meant to book for June 15, because we already had a booking for June 16 at Oxford University. I emailed Sarum , and asked if I could change their booking to June 15 , and explained the reasoning . They never replied to my email . So I tried once again a couple days later, with no response , and once again later. I was traveling in the US from June 1-4 , and also from June 9-11 , and checked Emails regularly. I think that it might have been possible that they emailed me , but , if so, the message did not come through. The management of Sarun claims that they sent an email confirming the switch from June June 16 to June 15. I have asked them if they could send me a copy of the email that I could read . I did not want their current words , but what the email actually said about a month ago. I have not received it. They even stated that I had called them by telephone in the UK from the USA, and was told that the booking for June 15 was confirmed. This is totally inaccurate . I thought about calling them , but the procedure was too expensive and too confusing for me, and I thought the problem would have been solved electronically. I have never in my life made a personal phone call anywhere in the UK After a while , when I had no response from them I booked another lodging in Salisbury , because the lodgings were more expensive and becoming in short supply . The new booking was 25 pounds more expensive. Perhaps I should have pursued the matter more diligently , but I assumed the June 16 booking had been canceld by Sarum
Whe we were checking our credit card account, we noticed the charge from Sarum , when we never had even stayed with them . They charged the A/C on May 22 . We assumed they were not to charge for the booking until we showed up , or were no-shows. I summation, I do not think they should have made the charge until the 15th of June, and they should have made more effort to let me know that they were still holding the booking for June 15th. The fact that they said there was a message , and the phone call I supposedly made were bogus . I told them that probaly Sarum and our family were probably at least partially responsible for the mix-up , but I thought they should refund our money . I even stated that I would be willing to accept a return of half the money. So far they have not done anything to resolve the situation in any manner. I am still waiting for them to do what is right for this type situation